In today’s experience-driven market, a seamless and sustainable customer experience is vital.
Service providers must adapt their customer experience strategies to meet customer expectations,
or face diminished revenues. Customer experience goes beyond network coverage and adequate
customer service; proactive retention of customers, sophisticated loyalty programs and mobile broadband performance for increased social media interaction, video and web browsing are all key elements.
“ TM Forum’s event in Singapore was excellent and I found a lot of updates especially on technology and business trends...in Asia and in the world as well. ”
Heru Basuki Purwantol, Asst. VP for Strategic Investment Execution,
PT Telkomunikasi Indonesia
TM Forum’s Customer Experience Management Summit brings together senior-level executives and professionals from Asia and beyond, with 30+ sessions, including:
View the agenda for the full list of sessions
- Driving Operational Excellence in CEM
- Controlling and Reducing Costs in CEM
- The Evolution of New Communication Channels and Technology
- Successful CEM implementations to lead to profitable growth
With Speakers From
The Keynote Perspectives program at TM Forum’s Customer Experience Management Summit 2012 explores how in today’s experience-driven market, a seamless and sustainable customer experience is vital.
Robert Rich, MD TM Forum Insights, TM Forum
Gil Genio, Head of Corporate Strategy and Business Development, Globe Telecom Inc.
Rohit Batra, Director Communications Industry Solution Group, Oracle Corporation
Suharti Mohd Ali, Senior Vice President, Celcom Axiata Berhad
"The importance of the Group Chief Customer Officer"
Sandra DeZoysa, Group Chief Customer Officer, Dialog Axiata PLC
"Exploring the marketing evolution: Managing multi-channel communications"
Jason Lo, Chief Executive Officer, Tune Talk
Who You Will Meet
Savings end November 13
Register now to save more than 10%!
Sponsors & Sponsorship Opportunities
Increase your visibility at TM Forum's Customer Experience Management Summit with our enhanced sponsorship program, offering great rates for our members. Take advantage of several sponsorship opportunities to boost your brand awareness.