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- telco, wireless, cable and Internet; cloud; defense; content; and information
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Quick Insights: How to combat cyber threats October 2013
Quick Insights: Migrating to IPv6 - Service providers need strategies November 2013
Quick Insights: Software-Defined Networks October 2013
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market saturation and digital life have transformed the importance of managing customer experience. The rising cost of churn and the power of customer dissatisfaction make effective Customer Experience Management a fundamental of successful business today. TM Forum provides the essential tools, best practice guidance and leadership to enable successful Customer Experience Management across a complex value chain of partners.
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Customer Experience / Service Quality Management