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Perspectives The drive for digital success April 2014
Quick Insights: Managing Risk - Fighting fraud in the digital ecosystem? March 2014
Regional Insights: Latin America 2014 - Markets slow, the digital world speeds up March 2014
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market saturation and digital life have transformed the importance of managing customer experience. The rising cost of churn and the power of customer dissatisfaction make effective Customer Experience Management a fundamental of successful business today. TM Forum provides the essential tools, best practice guidance and leadership to enable successful Customer Experience Management across a complex value chain of partners.
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