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made up of TM Forum members for a growing array of industries, including communications
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Insights Research: Multi-cloud migration: How operators can still seize the day April 2013
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market saturation and digital life have transformed the importance of managing customer experience. The rising cost of churn and the power of customer dissatisfaction make effective Customer Experience Management a fundamental of successful business today. TM Forum provides the essential tools, best practice guidance and leadership to enable successful Customer Experience Management across a complex value chain of partners.
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Customer Experience / Service Quality Management