Please note that the Developer Seminar has been postponed.
 Some very interesting content and speakers were lined-up, but based on feedback about other Developer activities taking place in November, as well as travel bans and other financial pressures which development teams across the globe are facing, we have decided to postpone our December activity. With the markets looking to bounce back in 2010, we are feeling very positive about our 2010 line-up and are planning a number of Developer-specific activities in the new year. Stay tuned to the Developer Community for updates.
We are pleased to confirm that the main Management World Americas conference remains unaffected by this change, with an extremely strong line up of speakers, sponsors, exhibitors and attendees secured.
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| | | Management World Americas 2009 Summits: |  | The New Services & Business Model Summit looks beyond survival and to future growth as businesses and markets see light at the end of the tunnel. It explores the different perspectives of new service providers as well as the traditional mobile, fixed line, and cable companies. The summit examines new business opportunities, 2-sided business models, and how to generate revenue and profit from new services.
Learn more |  | The IT & Operational Excellence Summit looks at today’s changing economic climate and investigates best practice for reducing costs, generating new revenue and keeping your customers happy. Learn from practical lessons and existing implementations which are focused on industry standards and frameworks and the new technologies and architectures that underpin business and operational developments and how they are delivering new services to market quickly and more accurately.
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|  | The Revenue Management & Billing Summit explores the entire charging, billing and assurance process. The Summit investigates what it takes to be successful and how the latest revenue assurance strategies can effectively reduce revenue loss, fraud and optimise profitability. New content-rich services need to be billed and charged for quickly and accurately as speed to market becomes a critical success factor as markets become more and more competitive. It will look at how to monetize these new services quickly as well as personalized revenue models and online charging.
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|  | The Customer Experience Summit will look at the entire customer engagement cycle - enabling high service quality, the ability to exceed your customer’s expectations and create long term loyalty. There is a unique opportunity for customer data to be used wisely and enable all the players within the value chain to offer quality, timeliness and relevance in all the services they offer. Understanding the entire customer engagement cycle is imperative to ensuring high-service quality, exceeding your customer’s expectations and creating long term loyalty.
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