This guidebook is written for multiple audiences, including business analysts, architects, and interface developers. A basic knowledge of Frameworx, particularly the Business Process Framework, is assumed.

This Fulfillment QSP:

1. Defines Fulfillment scope in terms of: 
   • Contributions from the Network Interoperability Consultative Committee (NICC) 
   • Contributions from the National Broadband Network Company / Communications Alliance (NBNCO/CA)
   •  IT Infrastructure Library (ITIL)
   • TM Forum Business Process Framework (eTOM)
   • TM Forum Information Framework (SID)
   • TM Forum Business Process Measurement System (BPMS) 
2. Reconciles NICC, NBNCO/CA, ITIL, eTOM, SID and BPMS inputs to identify and describe:
   • A set of customer-to-business (C2B) and business-to-business (B2B) business scenarios and business interactions.
   • A set of end-to-end business processes that integrate ITIL activities
   • A set of key metrics and their collection points
3. Maps a subset of eTOM Level 4 process elements, in the context of Level 4 process flows, to the reconciled items
4. Provides the following artifacts (in addition to the document itself) related to reference Fulfillment processes:
   • BPMN collaboration diagrams representing an external view of C2B and B2B interactions in the context of business scenarios
   • BPMN process diagrams representing internal CSP processes as eTOM Level 3 and Level 4 process flows
   • Spreadsheets associating eTOM process elements with ITIL activities, B/C2B interactions, and/or metrics collection points
   • State diagrams representing order states and associated interactions.

For further information on the Business Process Framework (eTOM) click here
 

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