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Business Process Framework

Download Release 12.5

Download all the eTOM (Business Process Framework) 12.5 documents and models from this page.

If you have any comments or questions or you want to contribute please visit the online Business Process Framework community.

To learn more about the framework and how to implement it, take official TM Forum training courses. Learn more and register now.

For a list of documents included and a suggested reading order READ ME FIRST.

To download all other Business Process Framework (eTOM) documents and models from the prior releases please search the  Document Center.

Download Word VersionDownload PDF VersionChoose a version:Business Process Framework Getting Started Pack
Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Business Process Framework 12.5 Release Notes 
Updates and additional components from last release of the Framework Suite of documents; and list all the documents composing the Framework Suite
RN311
12.8
N/A
Reference Material



X

Business Process Framework Primer 
Introduction to the concepts, goals and structure of the framework
GB921-P
4.10
4
TM Forum
Approved



Business Process Framework Concepts and Principles 
Main Framework Document providing the overview of the Framework
GB921-CP
9.2
4
TM Forum
Approved



Business Process Framework User Guidelines 
How to get started using the Framework as well as how to extend it
GB921-U
1.8
4
TM Forum Approved

X

Guide to Applying the Business Process Framework 
How to get started using the Framework as well as how to extend it
GB921-G
0.11
4
TM Forum Approved



eTOM and ITIL Building Bridges
Describes how the Framework and ITIL can be used together (developed jointly by TM Forum and itSMF)
TR143
1.1
4
TM Forum Approved

 


Business Process Framework FAQ - Frequently Asked Questions
As with most things, there are recurring issues and questions that arise when using the Business Process Framework (eTOM). This document acts as a repository to collect these and it develops and grows over time.
GB921-Q  
11.4
4
TM Forum Approved


 

 Working Together - ITIL and eTOM
Focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) - can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM.
GB921- W
11.3
4
TM Forum Approved



 





Leveraging Level 4 Process Elements and Process Flows for Support of ITIL
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.
GB921-L
11.4
4
TM Forum Approved


 




Download Word VersionDownload PDF VersionChoose a version:eTOM (Business Process Framework) Core Standards Pack

Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Process Decompositions
Describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model)
GB921-D
12.5.0
4
TM Forum Approved


 X

Extended Process Decompositions
Volume 2 of GB921-D containing process and sub-processes descriptions
GB921-DX
12.5.0
4
TM Forum Approved


  X 

Exceptions (Deltas) for Framework Release
Provides detailed report on changes in core Frameworx content (as presented in GB921-D and GB921-DX) for the release, compared with the previous full release
GB921-X
12.5.0

N/A



Reference  Material


          X

Download Word VersionDownload PDF VersionChoose a version:Business Process Framework Addenda File Pack

Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
End to End Process Flows
Application Note showing recommended eTOM process flows that address high-priority end-to-end business issues GB921-E

9.4

4

TM Forum
Approved






Process Flow Examples
Describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework
GB921-F
12.3
                           


4
                              


TM Forum Approved


 

X

Joining the Business Process Framework through to Process Flows
 An approach that can be used by a company in order to develop its own end-to-end process flows

 GB921-J

 11.3

 4

TM Forum
Approved 
   
Real World Use Cases
Main Framework Document providing the overview of the Framework
GB921-R
1.2
4
TM Forum Approved



B2B Integration Work
Describes the implications and impact of e-business and their business relationships, how the Framework supports them, including a description of handling of business to business
GB921-B
7.2
4
TM Forum Approved







eTOM-M.3400 Mapping Application Note
Historical document. Describes how the Framework relate to the functional view provided by the ITU-T M.3400 Recommendation
GB921-T
4.7
4
TM Forum Approved





Construction Guidelines for Process Flows
Provides key drivers to support the creation of business process flows based on Business Process Framework GB921-K

12.3

4

TM Forum Approved






Application Note for Security Management
Defines User Stories for 3 threats: Denial of Service Attacks, Penetration Attacks and Application Misuse
GB921-Z
12.3


4


TM Forum Approved





Application Note for Spectrum Management 
Defines 6 use cases where Spectrum Management plays a role, leveraging the Business Process Framework
GB921-Y
12.3


4


TM Forum Approved






Business Process Framework Models
Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Frameworx R12.5 Model Files - xml 
Binary model that can be loaded into Casewise Corporate Modeler 2009.2 (or, where supported, can be imported into other process modelling tools) - XML Format
GB921
12.5


4



TM Forum Approved


   



X



GB921 Business Process Framework R12.5 Processes (Excel) 
This is the Business Process Framework Model processes in an Excel Spreadsheet format.
GB921
12.5


4


TM Forum Approved
    

X

Frameworx R12.5 Model Files - MDB 
Data model for use in any process modelling tool capable of importing MDB format files
GB921
12.5


4


TM Forum Approved
    

X

Browsable HTML Frameworx R12.5     GB921     12.5       4
A download zip file containing the Business Process, Application, elements of the Information Framework and mappings between them TM Forum Approved X

Frameworx Packages - Business Process Framework Enhancements

Interface/Deliverable
Number
Release
Maturity Level
Deliverable
Status
Comments
New in this Release
Security Management (Operational Impacts)
New process detail linked with particular application scenarios (see tabs "DOS", "Penetration", etc) as detailed in the Security Management report TR173 N/A
1
4


TM Forum Approved

X

Supplier/Partner
New process detail for modified/added process content that reflects work derived from consideration of scenarios around "Concept2Market" (C2M). N/A
1
4

TM Forum Approved


X


ITIL Linkages
This document provides further detail concerning the eTOM through definition of the process elements within the eTOM Business Process Framework, to accommodate support for selected ITIL practices at Level 4 within the Framework. N/A
1
4



TM Forum Approved




X



Framework Language
This package reflects work derived from a background activity within the Collaboration Program, looking at Frameworx terminology and language and how this might be improved. N/A
1
4


TM Forum Approved



X


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