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Business Process Framework

Download all the eTOM (Business Process Framework) 13 documents and models from this page.

If you have any comments or questions or you want to contribute please visit the online Business Process Framework community.

To learn more about the framework and how to implement it, take official TM Forum training courses. Learn more and register now.

For a list of documents included and a suggested reading order READ ME FIRST.

To download all other Business Process Framework (eTOM) documents and models from the prior releases
please search the  Document Center.

Download Word VersionDownload PDF VersionChoose a version:Business Process Framework Getting Started Pack
Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Business Process Framework 13 Release Notes 
Updates and additional components from last release of the Framework Suite of documents; and list all the documents composing the Framework Suite
RN311
13.0.3
N/A
Reference
Material




X

Business Process Framework Primer 
Introduction to the concepts, goals and structure of the framework
GB921-P
4.10
4
TM Forum
Approved



Business Process Framework Concepts and Principles 
Main Framework Document providing the overview of the Framework
GB921-CP
13.4
4
TM Forum Approved

X
Business Process Framework User Guidelines 
How to get started using the Framework as well as how to extend it
GB921-U
1.8
4
TM Forum Approved

 


Guide to Applying the Business Process Framework 
How to get started using the Framework as well as how to extend it
GB921-G
0.11
4
TM Forum Approved



eTOM and ITIL Building Bridges
Describes how the Framework and ITIL can be used together (developed jointly by TM Forum and itSMF)
TR143
1.1
4
TM Forum Approved

 


Business Process Framework FAQ - Frequently Asked Questions
As with most things, there are recurring issues and questions that arise when using the Business Process Framework (eTOM). This document acts as a repository to collect these and it develops and grows over time.
GB921-Q  
11.4
4
TM Forum Approved


 

 Working Together - ITIL and eTOM
Focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) - can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM.
GB921- W
11.3
4
TM Forum Approved



 





Leveraging Level 4 Process Elements and Process Flows for Support of ITIL
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.
GB921-L
11.4
4
TM Forum Approved


 




Download Word VersionDownload PDF VersionChoose a version:eTOM (Business Process Framework) Core Standards Pack

Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Process Decompositions
Describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model)
GB921-D
13.0.2
4
TM Forum Approved


 X

Extended Process Decompositions
Volume 2 of GB921-D containing process and sub-processes descriptions
GB921-DX
13.0.2
4
TM Forum Approved


Exceptions (Deltas) for Framework Release
Provides detailed report on changes in core Frameworx content (as presented in GB921-D and GB921-DX) for the release, compared with the previous full release
GB921-X
13.0.1

N/A


Reference Material

          X

Download Word VersionDownload PDF VersionChoose a version:Business Process Framework Addenda File Pack

Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
End to End Process Flows
Application Note showing recommended eTOM process flows that address high-priority end-to-end business issues GB921-E

9.4

4

TM Forum
Approved






Process Flow Examples
Describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework
GB921-F
    12.3

       4


TM Forum Approved


 

 

Joining the Business Process Framework through to Process Flows
 An approach that can be used by a company in order to develop its own end-to-end process flows

 GB921-J

 11.3

 4

TM Forum Approved    
Real World Use Cases
Main Framework Document providing the overview of the Framework
GB921-R
1.2
4
TM Forum Approved



B2B Integration Work
Describes the implications and impact of e-business and their business relationships, how the Framework supports them, including a description of handling of business to business
GB921-B
7.2
4
TM Forum Approved







eTOM-M.3400 Mapping Application Note
Historical document. Describes how the Framework relate to the functional view provided by the ITU-T M.3400 Recommendation
GB921-T
4.7
4
TM Forum Approved





Construction Guidelines for Process Flows
Provides key drivers to support the creation of business process flows based on Business Process Framework GB921-K

12.3

4

TM Forum Approved






Application Note for Security Management
Defines User Stories for 3 threats: Denial of Service Attacks, Penetration Attacks and Application Misuse
GB921-Z
12.3


4


TM Forum Approved





Application Note for Spectrum Management 
Defines 6 use cases where Spectrum Management plays a role, leveraging the Business Process Framework
GB921-Y
12.3


4


TM Forum Approved





Exploring SES Service Development Scenarios through ITIL and the Process Framework
Scenario based approach for delivering digital services with eTOM and ITIL TR206 1.3 TM Forum Approved
X

Business Process Framework Models
Deliverable
Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Frameworx R13 Model Files - xml
Binary model that can be loaded into Casewise Corporate Modeler 2009.2 (or, where supported, can be imported into other process modelling tools) - XML Format
-
13

4
TM Forum Approved
   



X



GB921 Business Process Framework R13 Processes (Excel)
This is the Business Process Framework Model processes in an Excel Spreadsheet format.
GB921
13

4
TM Forum Approved
    

X

Frameworx R13 Model Files - MDB
Data model for use in any process modelling tool capable of importing MDB format files
-
13

4
TM Forum Approved     

X

Browsable HTML Frameworx R13






A download zip file containing the Business Process, Application, elements of the Information Framework and mappings between them - 13 TM Forum Approved
X

New Level 4s resulting from analysis of linkage with ITIL, and identification of impacts that allow for improvements in the process detail within the Business Process Framework Team Approved
Download Word VersionDownload PDF VersionChoose a version:Frameworx Packages - Business Process Framework Enhancements
Interface/Deliverable

Number
Version
Maturity Level
Deliverable
Status
Comments
New in this Release
Frameworx Language & Alignment Updates
This package reflects work derived from a background activity within the Collaboration Program, looking at Frameworx terminology and language and how this might be improved.
NA
1.2
4


TM Forum Approved

X

eTOM-ITIL Level 4s for Service Problem and Resource Trouble Management
New Level 4s resulting from analysis of linkage with ITIL, and identification of impacts that allow for improvements in the process detail within the Business Process Framework

NA
1.2
4
TM Forum Approved



X
 eTOM-ITIL Level 4s Mapping Capacity Management
New Level 4s resulting from analysis of linkage with ITIL, and identification of impacts that allow for improvements in the process detail within the Business Process Framework
NA
1.2
4


TM Forum Approved

X


Customer Centric Processes
Revision and repositioning of existing customer-centric process content, with some additions and modifications, to improve visibility and coverage for the customer management lifecycle
NA
1.2
4

TM Forum Approved
X


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