Uwe is responsible for leading a number of key initiatives to improve End to End Customer Satisfaction at Colt. He joined the company in 2000 to spearhead a number of major business changes across delivery. He lead one of the major strategic business transformation programmes at Colt involving re-engineering the end to end delivery process, resulting in significant improvements in customer experience and leadtimes. Uwe joined Colt from Vodafone/Arcor where he was responsible for building and operating their Tier 1 customer service centre.

Clay Van Doren is Managing Director of Business Operations for BT Design, the business division within BT responsible for all Network and IT design and build. Clay joined BT in June 2007 in a business improvement leadership role to transform the performance VoIP services. In this role, Clay has driven significant improvements in VoIP service stability and quality.

Currently Technology and Information Systems Group Director in Cabovisão (Portuguese Telecom Operator owned by COGECO in Canada), has more than 12 years experience in the IT and Telecom markets. Today, as a Group Director in Cabovisão, he is responsible for Technology Development and Operations, leading 7 Departments, like IT, Engineering, Construction, Processes and Projects Management, Architectures and Security, with over 70 technology professionals. In this role he is responsible for the Technology Strategic Vision definition and deployment, ensuring the alignment with the business strategy for the upcoming challenges on the Telecom industry.

Marie Murphy recently joined the TM Forum as Product Manager for the Interface Programs and is a member of TM Forums Prosspero Management Council. Marie has 20 years of industry experience including the past 8 years working as a Product Manager in Motorola’s mobile infrastructure OSS Division.

In his role as VP of Enterprise Architecture, Harsch Bhatnagarhelps define technology solutions for Qwest products and services. He also heads Qwest offshore delivery centers in India which deliver OSS and BSS solutions for Qwest Business.

Donald has been in Senior business leadership in technology and operations, domestic and international for much of his career. At QWEST he focuses on corolation of corporate, operations and technology strategies into a business transformation roadmap assuring capital investment benefits are realized.

Margaret Morosi is Head of Global Services within the international wholesale voice division of Deutsche Telekom. Before joining Deutsche Telekom, she held a variety of management positions at Telstra, the Australian communications company. Margaret holds a Masters in Management degree majoring in International Business from Macquarie University in Sydney, Australia.

Imed Soussou is the Chief Technology Officer of Wataniya Telecom Algeria (WTA) since 2006. His role covers the overall responsibility for the Network infrastructure and IT Architecture, in addition to the Engineering and Operations at WTA. Imed has more than fifteen years of experience in Technical and IT solutions implementation with international Telco operators in both fixed and mobile sectors, along with a strong knowledge in start-up operations.

Matjaz works in Specinova as R&D Director on the field of OSS implementations specialized to data model design. He was involved in telecommunication industry at development of telecommunication equipment and system integration leadeship on the field of OSS for more than 20 years. His involvement in TMF started by contributions to TOM V2.0 and TOM V2.1 (predecessors of eTOM).

Iztok Kregar serves as the Technical Director in IT TEL, international data & voice operator present in the Southeast Europe and based in Ljubljana, Slovenia. Before joining IT TEL Iztok was the Head of Telecom Operations in ELES, Slovenian power transmission system operator, which started alternative telecom public service back in 1999.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Operations of Deutsche Telekom GHS, Senior Project Leader T-Mobile International AG Experiences in the Telecommunication Industry since more than 37 years Responsible for Process -Standardization, -Optimization and Operations Model Definition for New Technology Member of TMF Working Group. Studies about Outsourcing and Benchmarking. 2009 Senior Project Leader for Deutsche Telekom. 2002-2008 VP of Continues Improvement T-Mobile International. 1993-2002 for E-Plus as head of Operations. 1988-1993 as Consultant, DETECON in the first German GSM Network D1 responsible for the validation of GSM Air interface and Network Optimization. 1972 until 1988 in several functions of the Deutsche Bundespost in the area of Radio Communication.

Lars Hofseth is working as a Business Architect and Senior Project Manager at Swisscom AG since January 2000. Recently he has been responsible for business design for transformation projects at Swisscom AG. Prior to that Lars was doing research in the Telecommunication area. Lars Hofseth holds a M.S. in Electrical Engineering from ETH Zürich, and an Executive M.B.A. from University of St.Gallen.

Giuseppe received an Honor degree in Engineering in 1995. At that time, he joins the Research Centre of Telecom Italia Group. After participating in European projects about access network management, he participated in the rollout of ADSL technology into Italian market. From 1999 to 2006 he led several teams for development of innovative OSSs and got some patents about Network Management solutions. Since 2008, he has been the Manager of Broadband and Narrowband Service Activation and Delivery Reporting at Telecom Italia..

Radu Cretu has been with RomTelecom since 1998. Starting from 2007 appointed as took over the role of the Programme Manager for company's NGN transformation program. During this time, Radu has led the successful deployment of Service Delivery, Inventory and Network Assurance solutions, all within a SOA based architecture.

Rodney is a Product Marketing Director with Oracle Communications Global Business Unit, responsible for the Converged Fulfillment for Consumer Service solution. Born in Canada, he is based out of the Oracle Canada, Vancouver, British Columbia office. Rodney holds a Bachelor of Commerce degree, majoring in Management Information Systems, MIS and has over 13 years of global experience providing end to end business and operational support system solutions for the telecommunications industry. Rodney has primarily focused on the telecom markets of EMEA with specific attention to the emerging markets of Africa, Russia-CIS and Eastern Europe. Customer experience includes working with major Communications Service Providers such as BT, Telefonica O2, Telenor, Telkom SA., UPC, Vodafone and Volga Telecom.

Ger Coolen is the Chief Technology Officer (CTO) of Vodafone Netherlands. He is responsible for Technology Strategy, Architecture, Implementation and Operation for Network, Services and IT. He has been with Vodafone Netherlands for 14 years, since the startup of the company (at that time called Libertel). He held several positions in the Technology arena in Operations and Design & Implementation in IT, Network and Services. He was accountable for outsourcing the Design, Implementation and Operation activities for the Access, Core and Transport Network in 2006/2007. He was involved in several activities to find Global synergies by sharing and re-using inside Vodafone. Since October 2008 he is the CTO.

Michael Schubert is head of operations and service department of EWE telecommunications group with over 700.000 customers in fixed and mobil network. Michael Schubert has over 20 years experience in operate differnet technical plattforms (Transport and exchange) IP- SDH- ATM and in OSS solutions.

Claudia Skerbinz is Sales Manager for Inventory Management in the SIEMENS IT Solutions and Services. Claudia Skerbinz has more than 5 years of experience in OSS/BSS Solutions.

Ricardo Mata holds a Engineering Master degree in Industrial Production, joined ICE in June 2002 in the Division of Planning Hydroelectric Projects, in 2004 began its work in the telecommunications sector in the Network and Systems Division, performing mainly functions such as processes analysis and implementation of management systems (ISO 9000, 14000, 20000). In April 2009 has been assigned to the PESSO group to support the VertICE Project Implementation as Deputy Manager of the OSS Project Director.

Cassandra Millhouse is Product Marketing Director for Amdocs OSS Division. Millhouse’s 17 years of international software industry experience includes software design and development, consulting, strategy and marketing. She has been a frequent speaker at industry events and regular contributor to industry journals. Before joining Amdocs OSS Division, Millhouse was Ovum’s lead analyst covering the customer relationship management market. She holds a Bachelor of Science degree in Information Technology (Honours 1) from the University of New South Wales, and is currently completing her Masters degree at the University of Sydney.

Günter Kaufmann is Manager Network Management Systems for Telefonica O2 Germany in Munich. Before that he worked for mobile network operator E-Plus in Düsseldorf and with the Fraunhofer Institute, a major German R&D organisation. With the Fraunhofer Institute he developed conformance testing tools for the first TeleManagementForum (TMF) Omnipoint Specifications. Over all more than 20 years of experience in the area of OSS. He got a Master in Computer Science from the Technical University Karlsruhe.

Krzysztof Jasek is Comarch OSS Solution Manager and leading consultant for the MVNMS project at Telefónica O2 Germany. As an OSS analyst he is involved in major implementations of Comarch OSS/BSS systems and participates in TM Forum standardization work. His main area of specialization is OSS Inventory and Process Management.

Mohammed Alhakbani is currently the Director of the OSS department at Saudi Telecom. Previously at STC, he worked as a project manager of the GSM network deployment in STC’s subsidiary “Axis” in Indonesia, and prior to that he led the planning team in charge of the 1M broadband access and core network at STC as well. Mr. Alhakbani holds a Bachelor and Master in engineering degrees from King Saud University with highest distinction.

Sarwal is the OSS lead at the IBM Global Telecom Center of Excellence. Previously, he worked at Sprint for 12 years in a number of lead OSS architectural positions. He is an active member of TMF and leads the Telecom Application Map team and the TIP - Service Management teams. He has about 20 years of telecom experience.

Ms Chen has more than10 years experience in telecommunication. She had hold positions of project manager for CRM and billing systems and also the member of professional technical committee in Hubei branch of China Unicom before she assumed the current position. At present she is working for Hubei Branch of China Telecom Group Company Ltd.

Graduating from Mockow University of Information and Communications Technology, professor Qiliang Zhu joined Beijing University of Posts and Telecoms. He has 40 years teaching and research experience in the information and telecoms industry. He is the professor of BUPT and CTO of Network Operation Committee of China Communication Enterprise Association.

António is a software architect and program manager working for SAPO (www.sapo.pt), a Portugal Telecom company where he is directly responsible for several core projects: Services Bus, GIS, Web Analytics and Personal Health Record. António has realized several development and training projects for defense, banking, industry, services and telecommunication sectors.

Johan is an IT & Network Integration Consultant with Alcatel-Lucent. In his 30 years in software and OSS/BSS, he worked in software development, architecture, and process management for Telecom and other verticals. Johan is co-chair of the TM Forum SDF team, and a former contributor to eTOM and SID.

Cato Rasmussen is head of solution strategy at Martin Dawes Systems, an international BSS softwar provider. He brings to Martin Dawes Systems over 20 years’ experience working at senior levels in the telecommunications industry including Alltel, BT and Telenor. He joins Martin Dawes Systems from HP. Previously he was a senior consultant at Logan Orviss where he advised on BSS systems for clients throughout Western Europe and the Middle East. Cato began his telecommunications career working at Digital Equipment. In his new role, Cato will take charge of how Martin Dawes Systems continues its evolution as a solutions provider. He will be working cross-functionally to coordinate the way in which the business engages with clients and prospects.

Gertjan van de Ruit joined Telfort B.V. in November 2009 and is responsible for Product and Process Management. Telfort B.V. is a trusted brand in the Netherlands, with a reputation as a no-frills, low-cost mobile service provider. In the past, Gertjan fulfilled several management positions at IT company Logica.

Ma Ning is VP of BSS product line of Huawei Software who takes the responsibilities of Huawei BSS products and solutions from 2007. Before this, Ma Ning worked as the president of Huawei Software Research & Innovation Institute from 2003. He joined in Huawei in 1997 and was in charge of Intelligent Network product and solution for 6 years.

Stanislav Pavlovic, Director for System Integration Subunit at Slovak telekom Division for Information Technology. Stanislav Pavlovic has 8 years experience in Communication and Information Technology sector working for Slovak telekom since 2002. He is responsible for IT Solutions delivery in company‘s transformation programs covering BSS and OSS domains. Since 2005 he is responsible for support, maintenance and development in the BSS, OSS, Integration, Datawarehouse and Enterprise resource planning domain.

He has 10 years of experience in building and developing OSS solutions and in leading some of the majors BSS and OSS programs, such as implementation of consolidated billing system and implementation of support for Data services. Prior to joining Croatian Telecom, he completed degree in Faculty of Electrical Engineering and Computing, University of Zagreb in 1999.

Damir is an experienced technical and business manager with a career spanning both service provider and systems integrator.He has first hand knowledge of the challenges faced and choices to be made in considering OSS developments. During the first 15 years he drove the evolvement of NGOSS at Hrvatski Telekom and the transformation of the application landscape. Now, in last 5 years is leading GISDATA Telecom and Media sector both form organisational and business development prospective.