The demonstration will show how service providers can automatically identify customers that are experiencing degraded service. This enables the accurate dispatch of technicians for trouble resolution. We achieved this by continuously monitoring the performance of home networking equipment in a synchronized fashion at ultra high speed. We are using a vendor agnostic standards based approach which does not interfere with any exiting provisioning systems. The result— reduced churn, time to repair and field dispatches for an overall improved customer experience
Business Proposition
| IPTV has now achieved the first level of market introduction – technical feasibility and consumer adoption. The next level of market evolution is to scale and in a profitable way. This challenge can be met by significantly reducing IPTV installation costs and ongoing IPTV maintenance costs and delivering the best Quality of Experinece (QoE)
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TM Forum Standards in Use
for Development
| TM Forum MTOSI specifications
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Team Member Contributions
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JDSU is providing the Home performance monitoring system that interfaces to the TR-069/TELNET monitoring appliance.
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Demonstration Scenarios
| Customer Care usage of standard based vendor agnostic in-home service quality monitoring solution
to accurately dispatch technician to correct fault. Data can be used to identify potential customers for upsell of IPTV services. Fine grained historical data is available to the agent, and the data is synchronized between all home devices. Without interfering with any ACS the solution can consolidate thousands of quality relevant parameters per second.
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| Forumville | Click here to return to full catalyst list.
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![[Open Quote]](/sdata/content/icons/quote_open.png) Video quality of experience isn’t just about how good or bad the picture looks, it’s ensuring the entire experience is a complete success – from positive interaction with customer care to the customers’ perception of swift and effective problem resolution. As IPTV hits mainstream, scaling operational processes and cost effectively managing the entire customer experience has become increasingly critical. The TMF Nice catalyst program, which demonstrates how to drive down the costs of IPTV, is helping Bouygues Telecom identify efficient practices — we get closer to our customers, and we empower customer care and operations with centralized automated systems that provide the pinpoint visibility required to assure quality of service in the home and accurately and rapidly solve problems.![[Close Quote]](/sdata/content/icons/quote_closed.png) | | – Fabien ROCHETTE, Director of gateways engineering, products and network testing, Bouygues Telecom |
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