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| Four Days of TeleManagement World |
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| Date: | Track: |
| | | Tuesday, December 05, 2006 | | Time | Session | | | | 9:00 AM - 9:15 AM | | ![]() KEY1
|  Welcome and Introduction
James Warner, Vice Chair & Head of Content/Media Sector, TM Forum
The Welcome address will be given by James Warner, Vice Chair, TeleManagement Forum Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 9:15 AM - 9:45 AM | | ![]() KEY0
| Telecommunications – Structural Transformation
Keith Cambron, President & CEO AT&T Labs, AT&T Inc.
In the last 25 years the telecommunications industry has seen dramatic shifts in technology, service evolution and regulatory frameworks. This address describes those three dimensions of the telecommunications industry and how the shifts have brought about fundamental change. It closes by presenting a model for the future, and suggests what role TMF will play in telecom’s evolution. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 9:45 AM - 10:15 AM | | ![]() KEY0
| WHAT CHANNEL AM I ON? Opportunities and Pitfalls for News and Information in the Digital Age
Mark Lukasiewicz, Vice President, Digital Media, NBC Universal
NBC News Vice President of Digital Media Mark Lukasiewicz discusses the dramatic changes unfolding in news and information. An explosion of new platforms has brought news and information into every corner of American life, and the ubiquity of mobile devices and web technology has unleashed an army of "citizen journalists" into places once reserved for mainstream media. So how do established news providers survive in this new world? How do they distinguish opportunities from pitfalls? This veteran of print and television journalism, now responsible for the digital activities of NBC News, shares some insights from a continuing journey across the digital minefield.
Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 10:15 AM - 10:45 AM | | | | BREAK | | | 10:45 AM - 11:15 AM | | ![]() KEY0
| Innovation In An Uncertain World
Phil Dance, MD Technology Exploitation, BT Group plc
Telecom Operators face a daunting choice. Will they simply become “dumb pipes” for others to use such as free phone providers, content owners and Web 2.0 owners or is there a ‘value add’ in their future. Phil Dance provides a provocative look at what BT is doing to ensure they remain in a leading edge position. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 11:15 AM - 11:45 AM | | ![]() KEY0
| Managing the Blue Ocean of Convergence
Keith Willetts, Chairman, TM Forum
When the Telecom, Internet and Media industries collide, much has been made of the technological issues involved. But if the business issues are not addressed, all of the dreams and expectations will crash into the wall of reality. Keith Willetts will look at the management of this ‘brave new world’ from the perspective of the players in the value chain and how all can profit. Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
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| | 11:45 AM - 12:00 PM | | ![]() KEY0
| Closing Remarks
James Warner, Vice Chair & Head of Content/Media Sector, TM Forum
Closing remarks will be given by Jim Warner Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 2:00 PM - 2:05 PM | | ![]() CBM0
| Introduction & Overivew: Building New Revenue Streams & Improving Customer Intimacy
Tal Givoly, Chief Scientist, Amdocs Management Limited
Session will be moderated by Tal Givoly, Chief Scientist, Amdocs. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() OPER0
| Introduction & Overview: Leveraging TM Forum Tools for Managing Systems
Morris Flory, President, MFlory & Associates, Inc.
Session description TBA Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() SIMD1
| Introduction & Overview: IMS Essentials- The New World of Service Creation & Delivery
Keith Miller, SDF Team, TM Forum
Session description will be added shortly. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() SYS1
| Introduction & Overview: SOA Essentials
Michael Robichaud, Industry Principal Telecommunications, SAP AG
Session description TBA Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 2:00 PM - 3:00 PM | | ![]() EXEC1
| Business Week Executive Roundtable: Service Transformation
Chris Purdy, VP, PLM & CTO, Nakina Systems
Sanjay Mewada, VP Strategy, NetCracker Technology
Stacy Sass McAnulty, Director, Worldwide Special Sections, BusinessWeek
Paul Voelker, Marketing Manger, Hewlett-Packard
Business Week hosts a panel o f senior executives from leading suppliers, integrators and service providers. Hear and interact with them as they explore what types of new services and customer capabilities will be determine success in the coming marketplace.
Moderator: Stacy Sass McAnulty, Director Worldwide Special Sections, BusinessWeek. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 2:05 PM - 2:30 PM | | ![]() CBM0
| Building new Revenue Streams while Improving Customer Experience and Loyalty
Venu Venugopal, Vice President, CA
Jack Pond, Product Manager, Verizon Communications
Improving customer experience and loyalty are normally considered as a cost item, and is rarely looked at as revenue growth opportunity. However, with well chosen partnerships and execution strategy, these efforts can indeed be converted into building of new revenue streams. In this joint presentation by Verizon Business and CA, we will discuss how right solutions, committed partnership, and well executed go-to-market plan allowed Verizon to build a foundation for value-added-services and launch market leading performance reporting solutions on its flagship Private IP (MPLS VPN) solution quickly and cost effectively - driving customer value, revenue gains and bottomline growth.
Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
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| ![]() OPER0
| Using the Telecoms Application Map to Effectively Manage System Infrastructure
Piyush Sarwal, OSS Lead, IBM Corporation
Libbey Scheible, Vice President - Member Services, TM Forum
Roger Cutts, Principal Consultant, Architecting-the-Enterprise
The TAM (Telecoms Application Map) is the latest addition to the NGOSS Methodology and provides a framework for cataloguing applications. This presentation will provide an overview of the TAM and its uses, particularly for Application Portfolio Management, including some examples drawn from Service Providers' experiences. It will also describe the TAM as a vehicle for procurement, and describe its relationship to the TMF Product Directory which enables TMF members to categorize their product offerings according to the TAM. Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
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| ![]() SIMD0
| OSS for IMS
Douglas Tait, DIrector, BEA Systems, Inc
As IMS competitive pressures intensify, service fulfillment OSS solutions can enhance IMS business models. Strategic OSS solutions are necessary to eliminate the complexities of provisioning a converged network and increased acceptance and use of communications for voice and content delivery. Service Providers are implementing “Zero Touch” end to end service fulfillment that will eliminate long subscriber provisioning and service delivery cycles. Fundamental issues remain – when does a Service Provider need to get more involved? How much should be automated? How do we bill and maintain an IMS network. This session looks at IMS and the key points of OSS integration. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() SYS1
| Applying SOA to IT and Network Convergence
Ramanathan Krishnamurthy, Product Manager, Progress Software
Telecom users want the convenience of access to ‘any service, from anywhere and on any end device’. Converged Services is the new mantra. Telco’s have adopted Service Oriented Architecture (SOA) as a way to make their IT infrastructure more agile to meet customers’ needs. And, real effectiveness requires convergence at all levels and across the IT and Network domains. Parlay is the bridge between the IT and Network domains and It is crucial that Parlay not be dependent on any specific middleware. This presentation discusses the business imperatives of converging IT and Network domains to achieve the benefits of SOA in the telecom industry. Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
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| | 2:30 PM - 2:55 PM | | ![]() CBM0
| Improving Customer Intimacy in a Dynamic Market Environment
Zhenxin Wang, architect, Microsoft Corporation
Customers are increasingly asking companies to provide more choices in the customer interaction channels. Thus, contact centers find themselves at a critical juncture since they are still a major part of being able to offer a seamless and rich cross-channel experience for the customer.
Customer service, a clear differentiator for many companies, can be significantly enhanced with the use of new technology such as instant messenger, Web chat and self-service web/speech portals. This session will discuss ways in which a customer care organization can streamline its operations and integrate the delivery of customer information across multi-channel environments. The presentation will highlight ways to enhance the overall customer service experience, in addition to help reduce operating costs for the contact center.
Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
|
| ![]() OPER1
| Using eTOM for Efficient Operations- A Case Study
Stefan Åberg, Strategic Solution Manager, Ericsson
Ericsson has implemented eTOM in its operation centers handling outsourced network management, where the eTOM process framework has been extended and adopted to manage multi technologies and multiple operators.
This presentation addresses the challenges to rollout a process framework and gives examples of the value of implemented standardized processes in operation.
Ericsson has during the last years consolidated its operation centers into a few central sights, with a high focus on standardization of processes.
Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
|
| ![]() SIMD0
| Could IMS become another Silo?
Brian Cappellani, Chief Technology Officer, Sigma Systems
Until recently, the industry has focused upon the 'mechanics' of the signaling components in IMS. However, there remains a critical gap in most IMS solutions being tested and deployed: how to manage customer experience through the IMS service lifecycle, including configuring and provisioning those services. Without a thoughtful solution in this area, the industry would appear to be racing towards yet another operationally challenging situation. This session will look at TMF based multi-service OSS solutions that are now available to manage this emerging situation, including a real-world case of deploying IMS, IPTV and FMC using federated, common information models. Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
|
| ![]() SYS1
| Adopt SOA in a Legacy OSS Environment
Fang Wu, Sr Manager, Enterprise Integration Architecture, AT&T Inc.
Cingular Wireless chooses SOA as the next generation OSS architecture. This case study presents our approaches and lessons learned to lead the Cingular Network Information System organization through the SOA paradigm shift.
• Speak SOA benefits in stakeholder’s language
• The initial investment to ESB and BPM software - no free lunch
• Let business process automation drives development and business case
• Leverage SID to define a common data model
• SOA Center OF Excellence and collaboration model
Presentation Downloads | Attendees Only
This presentation is only available to conference attendees of the event. If you did attend, Please login now using the blue box on the right hand side of the page.Purchase Access and the CD-ROM
You can purchase the conference CD-ROM containing all the presentations from the conference at http://www.telemanagementworld.com/purchaseCD/ |
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| | 2:55 PM - 3:00 PM | | | | Q & A | | ![]() SIMD1
| Managing IMS to its Potential: Introduction and Overview
The session moderator will be added shortly. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 3:00 PM - 3:30 PM | | | | BREAK | | | 3:30 PM - 3:35 PM | | ![]() CBM2
| Using Business Intelligence to Drive New Service Revenue: Introduction and Overview
The session moderator will be added shortly. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() EXEC0
| Operator Roundtable 1- Tackling Large Scale IT Transformation
Jeff Smith, Chief Executive Officer, Majitek
The panel discussion will be moderated by Jeff Smith, Chief Executive Officer, Majitek Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() OPER2
| Introduction & Overview: Using Standards to Lower Integration Costs
Morris Flory, President, MFlory & Associates, Inc.
This session will be moderated by Tom Shirley, VP & General Manager, Motorola. Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() SIMD2
| Introduction & Overview: Service Creation That Improves Customer Intimacy
Keith Miller, SDF Team, TM Forum
Session description TBA Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| ![]() SYS2
| Introduction & Overview: SOA and OSS/J
Michael Robichaud, Industry Principal Telecommunications, SAP AG
Session description TBA Presentation Downloads | | The speaker has declined to submit their presentation for download by conference attendees. |
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| | 3:35 PM - 4:00 PM | | ![]() CBM0
| Customer Intimacy: A Critical Success Factor in a Successful IMS Implementation
Gavin Ellzey, Chief Solution Architect, EMC
The knowledge of customer beh
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