There are eight major reasons to attend:

1. Make better IT investment decisions based on your performance against your market peers.
2. Create greater impact from your existing resources by seeing where potential problems exist.
3. Help prioritize areas for improvement, both short and long term.
4. Understand how to benchmark your performance against your peers.
5. Learn the practical ‘Do’s and Don’ts’ of benchmarking
6. Leave with ideas and insights into how to solve the three major hurdles to effective benchmarking.
7. Evaluate case studies about how to use benchmarking data for process improvement.
8. Gain practical advice on how best in class benchmarks were achieved.

The GBA’s Billing Performance Benchmarking program  was developed by service providers for service providers, and the agenda for this summit was developed in the same way.

Vendors are welcome during the morning session in order to increase the level of understanding and communication around the critical processes involved. But the afternoon is for Service Providers only.