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The eTOM framework is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course sets out to provide the attendee with a big picture view of the eTOM framework and its use in business process transformation. The student will hear how eTOM has been used in successful projects and will take part in practical exercises aimed at enhancing the knowledge gained in the course.
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| SOLD OUT! |
| Course Details |
| Code: |
IN07-01 |
| Title: |
eTOM Distilled |
| Leader: |
Roger Cutts |
| Day: |
Tuesday, March 6, 2007 |
Intended for:
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OSS/BSS professionals including: business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers. |
| Pre-requisites: |
A general awareness of the TeleManagement Forum and its work;
General recognition of business process modeling as an aid to understanding and improving business operation |
| Length: |
One day |
| Technology Being Taught: |
The course aims to provide an overview of eTOM and some high level views on its deployment. It provides the student with information from which they can assess their own deployment business case. It does not provide the student with a deployment methodology. |
| Upon completion, delegates will be able to: |
- Identify all the components of the eTOM framework;
- Understand the role of the eTOM within an enterprise, and the benefits of using it;
- Recognize what is required for the eTOM to be extended to meet enterprise needs;
- Understand how eTOM process decomposition is used to “drill down” to lower levels (“Level 2”);
- Recognize the relationships between the eTOM framework and various other models (NGOSS, SID, TMN, ITIL);
- Understand the necessary steps for decomposing a business process problem and apply the eTOM to solving it
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| Agenda: |
- eTOM overview;
- eTOM Level one processes;
- Process decomposition and process flows;
- Introducing the eTOM into your organization;
- eTOM in action;
- eTOM and other standards;
- eTOM practical work
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| As with all official TM Forum courses, certificates of achievement will be issued |
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SOLD OUT! |
Instructor:
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Roger Cutts
Roger Cutts has been actively involved with the TeleManagement forum for over 4 years – first as Principal Contact representing one of the world’s leading Mobile Service Providers, and more recently as a consultant and trainer on the TMF’s technical work programme.
Roger has over 30 years experience in IT and Telecoms industries covering all aspects of the project lifecycle from Requirements through to Deployment. For several years he worked in the capacity of Global IT Architect, using methods in the workplace which were developed in parallel with his work in the TMF contributing to the eTOM, SID and TAM teams. These methods included developing a high level functional architecture, creating an application map and using those deliverables to develop a long term strategy and architecture for the organisation.
Roger has been an active contributor to the eTOM, SID and TAM teams and has worked with all the products which make up the NGOSS Methodology.
Roger is a leading proponent of the ideas of Enterprise Architecture, initially described by John Zachman in the 1980s, and a supporter of methodologies such as TOGAF, and sees the NGOSS Methodology as another important tool in this field | |
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