About the TM Forum Knowledge Exams

Knowledge Certification is awarded to TM Forum members who attend a course and pass the associated exam.
Knowledge certification is awarded at two levels – Foundation Level Certification is awarded for Introductory and Distilled courses and Practitioner Level Certification for thpreose who sit the exams associated with the workshop courses.

How to apply for the exams:

The cost of sitting the exam is included in your course price.

Knowledge exams take place in person, and will be offered at all open enrollment trainings in various locations around the world.

Member candidates will be automatically qualified for the associated knowledge exam when registering for the training. You can sit the Foundation Level exams on the same day as training or you can choose to return at a later date.

A 3 month (90 day) waiting period applies for Practitioner Level exams. In addition you must have attended any prerequisite courses and passed the applicable Foundation Level exams before you can sit the Practitioner Level exams.

We make every effort to provide you with your exam results within 4 weeks of sitting the exam.

Candidates having previously attended training who wish to register for the exam only should contact education@tmforum.org.

Results:

Successful candidates will have their name and company name listed on the TM Forum website.

You will receive an official electronic certificate for each exam you pass. When you achieve a career certification you will receive an e–badge that you may use as proof of certification e.g. in email signatures, on your resume.

Candidates who fail the exam may make an additional attempt at the exam after 3 months (90 days) at no further cost. If the candidate fails for a second time they may resit the exam again after 3 months (90 days) but will have to pay an additional exam fee.

Terms and conditions:

The TM Forum reserves the right to reject any registration it deems not to meet the prerequisites.

Certifications may expire under the following conditions.
Certifications received prior to mid-2010 are valid for two years. These certifications have now expired and holders of expired certifications should contact education@tmforum.org to arrange to sit the relevant exams. It is recommended but not required that candidates attend the relevant courses to refresh their knowledge.
Certifications attained after mid-2010 are valid for a minimum of two years.Your certification may need to be renewed if there is a very significant change to the relevant Frameworx content. In this case, you will be contacted by the TM Forum and given adequate notice and support to help you re-certify.

Exam Preparation:

Your course instructor will help you prepare for exams during training.

Foundation Level exams questions are based on the course material. Ensuring you fully understand the material covered during the day and you revise the course hand-outs will be adequate preparation for the exam.

Practitioner Level exams are based on the practice of the topic. Students must wait for 3 months (90 days) before sitting the exams. This time allows the student to absorb the course teaching and to put the new skills into practice. Students preparing to sit Practitioner Level exams are advised to familiarize themselves with the course content, to read the relevant TM Forum technical documents – these will be covered during the course – and practice using the materials in your “real world” environment.

Exam Rules:

1. No reference materials are allowed in exams except dictionaries. Dictionaries are allowed to accommodate those candidates for whom English is not their first language.
2. Phones must be switched off and laptops are not allowed.
3. An answer sheet will be provided, answers should be clearly marked in the answer sheet. The candidate should allow time at the end to review answers. The TM Forum will mark as incorrect any question where the candidate’s choice is not obvious or is illegible.