 | Successful Triple Play Transformation
In 2004 AAPT decided to upgrade their systems to ensure that they can maintain their market leadership with a competitive range of product and bundling options. AAPT chose an Infonova BSS solution for end-to-end order to provisioning, as it provides a significantly improved customer experience. The AAPT Consumer business moved from 5 billing systems to one; a number of operational (sales tracking, faults, etc) systems to one; from over 80 applications in call centres to a few, and benefited from significant cost and FTE reductions. Infonova BSS delivers SOA orchestration of Next Gen and legacy services for triple play bundling, virtualization & whitelabeling based on industry best practices such as the Business Process Framework (eTOM) and Information Framework (SID) from TM Forum. | | 
| Chunghwa Telecom Strides on The Way of NGOSS
Chunghwa Telecom (CHT) initiated a 5-year Solution Framework (NGOSS) program in 2006 for BSS/OSS flexibility and agility. Another "CHT IT Consolidation" program, which is also based on NGOSS frameworks, was launched in 2008 for further OPEX reduction. Up to now, more than 70 business-driven BSS/OSS have been evolved into NGOSS. After 3-year solid practice and realization, CHT BSS/OSS now can be quickly adapted to market driven FMC and ICT new services like multimedia video phone and telematics. In summary, CHT has gained very substantial benefits through BSS/OSS NGOSS evolution including (1) Revenue acceleration from streamlined fulfillment and assurance processes for important services like FTTx and 3G/3.5G, (2) CAPEX and OPEX saving by consolidating legacy BSS/OSS, (3) Fast delivery of new services to the market. | | 
| Trending & Correlation of Last Mile Infrastructure
Cox Communications, used TM Forum’s Solution Frameworks (NGOSS) to enhance service problem management processes, including using Root Cause Analysis and mapping Service Assurance processes to develop their Trending & Correlation Engine – a technology neutral, specific architecture integrating various applications to automatically create and prioritize problem management tickets.
Initial results have shown:
- 98% accuracy in identifying the specific “point of failures” within the HFC Network
- 26% improvement in HFC Service Unavailability
- 7% reduction in completed trouble call truck rolls
- 11% reduction in cancelled trouble truck rolls
- 6% reduction in Customer Reported Trouble calls
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| BSS/OSS for Microsoft Online Services
In 2008 Microsoft launched its Software plus Services strategy including Azure Services Platform, Live Services, and Online Services. Microsoft recognized its existing business applications would not support a service provider business. For Online Services, Microsoft decided to implement a new implementation instrumenting it with TMF Business Benchmarking metrics. Using enterprise architecture modeling tools, Microsoft architected and stood up its BSS/OSS stack in just eight months. In Oct-Dec 2008, Microsoft launched more than twenty new services and signed up thousands of customers and partners. Additionally, two major service syndication deals were completed. | | 
| Process efficacy and system integration efficiency
The WANTS Platform: Service Activation through innovative OSS mediation
Telecom Italia’s WANTS platform is part of a major TI program aimed at introducing an NGN to enable provisioning of advanced services and to progressively replace the traditional POTS network. WANTS addresses the major requirement of decoupling specific languages and network equipments logic from the service logic within OSSs, and currently supports Service Fulfillment, Troubleshooting and Network Creation processes. WANTS leverages on TM Forum’s SID “lingua franca” and provides both typical Element Management features and Service Activation capabilities. It is now the Activation System within the Fulfillment chain for broadband services in Telecom Italia and currently manages more than one million customers. | | 
| Ethernet Backhaul for Next G™ Network
The rollout of Ethernet backhaul technology has assisted Telstra’s Next G™ Network (3GSM 850MHz) to be the world’s largest and fastest national mobile broadband network with peak network downlink speeds of 21Mbps. Customers using 21Mbps-rated devices in areas with enhanced backhaul will experience typical download speeds up to 8Mbps.
Telstra has deployed an all-IP/Ethernet Next Generation Network which introduces a new era in real-time communications bringing major benefits to customers, innovation and business productivity. Telstra’s Ethernet backhaul technology is deployed as part of the Telstra Next IP™ network which offers enhanced scalability (up to 92Tbps per node), resiliency and security. | |