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TM Forum’s Management World 2013 is May 13-16, 2013.
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Executive Program

The communications industry is dynamic, and strategic long term planning for service providers has never been more challenging. Success depends on being able to offer the right services at the right time. The invitation-only Executive Program at TM Forum’s Management World brings together senior executives and their peers to forecast the future requirements of the customer in VAS, Apps, Cloud, Managed Services and Customer Experience.

Through a series of in-depth strategic debates, roundtable discussions and executive interview sessions designed for key industry decision makers, experience participatory learning and networking opportunities and actively shape discussions to find practical solutions to your most pressing business challenges. Get the information you need to position yourself now to ensure your place as the market leader in the future.

Official Media Partner


This year’s Executive Program includes:

  • Platinum Pass-holder Status (access all areas)
  • Exclusive access to the Executive Roundtables and the Audience with an Executive series
  • Private meeting room available upon request

 

 

Plus VIP treatment, including:

  • Personalized itinerary
  • A single point of contact for queries, information and assistance
  • VIP registration check-in provided at your hotel or at the Convention Centre
  • Reserved seating at the Management World Keynote Perspectives sessions on May 22-23
  • Access to the exclusive Platinum Lounge
    • A quiet place to conduct informal meetings
    • Concierge and business center services available
    • Perpetual hospitality
    • Stunning views of the Dublin mountains

For more information on the Executive Program at future TM Forum events please contact Claire Ardley at cardley@tmforum.org


 

Executive Program Agenda

Tuesday, May 22
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Sponsored by

2:00pm-3:00pm
Audience with Executives

CIO Transformation Update: How far have we come and where do we need to be?
  • Revisiting the drivers and priorities for IT and systems transformation
  • Assessing the success of IT transformation in conjunction with a company-wide transformation strategy
  • Assessing the benefits of transformation projects to date. To what extent can benefits be quantified in real terms?
  • Evaluating management approaches to change and strategies going forward. What have been the critical success factors of transformation: management support; defined process models; vendor support; standards?
  • Assessing the success of IT and systems transformations in lowering the cost base
  • What success has been achieved in the rationalization of the complexity of service provider operations and how is that being challenged by the continual demands of new services?
  • Moving from near-term operational focused transformations to programs that will deliver long term business agility
  • Planning for the future: What will future transformation requirements be?

Interviewer: Tony Poulos, Market Strategist, TM Forum 

Interviewees:
Stefan Berg, CIO, ComHem
Olgay Tas, CIO, TTNET


About Audience with Executives: This session brings together two senior level speakers in conversation with the TM Forum chairman in an informal interview style, followed by an open discussion responding to questions from the audience.  

 

 

 

4:10pm-5:40pm
Executive Roundtable

Enablement of “Value Added Services” or “Higher Value Services” Business
A debate about the type of platforms, professional services and value chain management required for CSPs to provide as part of establishing profitable VAS eco-systems
  • Bringing Higher Value Services Business out of confusing landscape (Content to Data VAS, from Consumers to Vertical industries, from featurephones to M2M, B2c/B2B/B2B4C)
  • What are the real drivers for investing in such a business in a traditional CSP?
  • Connecting Business Strategy to Business Processes through Business Models - an exercise much needed for profitable VAS business but how to do it?
  • What type of enablement is needed for profitable VAS Business? Sharing implementation experiences on:
    • How to bootstrap VAS Business through new platforms and technologies, SDPs and Telco VAS Clouds
    • Type of skills, organizations and professional services that are needed in the value creation and delivery chain
    • Changes in service and business operations support
  • Analyzing the reality of mobile operators in emergent markets; what Business Transformation means and how can the TM Forum eco-system be engaged

Moderator:
Lucia Gradinariu, Chief Market Strategist, Huawei Carrier Software and Core Network Business

Provocateurs:
Medhat Amer, CIO, Mobily, Saudi Arabia
Colin Orviss, Founding Partner, Parhelion Global Communications Advisors


About Executive Roundtables: The roundtable session format offers an introduction by a leading industry expert, followed by 2-3 short provocateur presentations from service providers of approximately 5-10 minutes. This leads into an interactive roundtable discussion of the key points outlined above.



Wednesday, May 23
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8:00am-9:00am
Executive Breakfast*

Business Assurance Automation Catalyst Insights
This custom-tailored presentation of the Business Assurance Automation Catalyst will provide you with insight into the full development of the three strategic keys of the TM Forum's Business Assurance Program which this project highlights. The value proposition is evidenced by combining Business Metrics Automation certified applications with Business Benchmarking dashboarding, linked to Frameworx-relevant operational views and enterprise-relevant business scenarios, among them:
  • Revenue Leakage
  • Cost & Margin Assurance
This is all tied together by an over-arching Business Assurance theme, tying together Frameworx implementation, Business Metrics System application to enterprise management and Business Benchmarking, and Lean Value Stream Management which is the Business Assurance approach being developed in the Business Assurance Program.

Moderator:
Steve Cotton, Director, Business Assurance Programs, TM Forum

Provocateurs:
Dr. Gadi Solotorevsky, CTO, cVidya Networks
Fergal McGuinness, Solutions Architect, WeDo Technologies
Jose Paulo Dia Gomes, Fraud and Revenue Assurance Manager - Optimus Portugal, Sonaecom
Ivan Kabat, Credit Risk, Treasury & Revenue Assurance Director, Telefonica Slovakia
Theodora Simeonidis-Orenstein, RA Manager, Swisscom AG
.

*Breakfast will be served.


 

Sponsored by

11:00am-12:30pm
Executive Roundtable

Managed Services: Transforming CSP Business Models to Compete More Effectively
  • Effectively transferring costs from CapEx to minimized OpEx through managed services
  • Examining the use of managed services to enter new markets: geographical and new services
  • Determining the managed services CSPs might gain most benefit from: call centers, network planning & maintenance, IT, billing, network sharing, VAS service enablement
  • Quantifying the risks associated with outsourcing to managed services and enabling the MSP to succeed
  • Understanding the main reasons for MSP failure: Examining the optimum CSP, MSP relationship
  • How often are the objectives of choosing to use a managed service realized?

Moderator:
Debra Osswald, Research Vice President, IDC

Provocateurs:
Keith Kiernan, Head of Outsourcing & Strategic Partnering Telefonica O2
Raul Zamorano, Global Product Manager of Saas, Telefonica Digital


About Executive Roundtables: The roundtable session format offers an introduction by a leading industry expert, followed by 2-3 short provocateur presentations from service providers of approximately 5-10 minutes. This leads into an interactive roundtable discussion of the key points outlined above.


 

 

2:00pm-3:30pm
Executive Roundtable

Lessons Learned to Date and Next Steps in the Evolution of Telco Cloud Services for the Enterprise Market
  • Interrogating revenues generated to date from cloud services and forecasting revenue and margin growth
  • Assessing the success of different service models:
    • white label partnerships
    • region/global offerings
    • differentiating to support specific verticals
  • Success in supporting specific security, privacy and device enablement requirements of enterprises
  • Determining the optimum partner and working relationships with cloud enablement providers to monetize the cloud opportunity
  • Leveraging cloud infrastructure yourselves (automation, provisioning, billing) to reduce costs and ensure credibility
  • Assessing the profitability of SaaS and determining its role in your overall strategy: Is it a loss leader?
  • Successfully integrating cloud services with other telecoms services and technologies to achieve differentiation
  • Overcoming internal silos to deliver new services such as cloud mobility

Moderator:
Aileen Smith, Senior Vice President of Collaboration & Research and Development, TM Forum

Provocateurs:
Sam Samuel, CTO, Software, Solution and Services Group, Alcatel-Lucent
Mark Leonard, CIO, Colt Telecom

Bernd Richter, Capco Partner & Consultant, Deutsche Borse

About Executive Roundtables: The roundtable session format offers an introduction by a leading industry expert, followed by 2-3 short provocateur presentations from service providers of approximately 5-10 minutes. This leads into an interactive roundtable discussion of the key points outlined above.


 

 

Sponsored by

4:10pm-5:40pm
Executive Roundtable

Profiting from Apps
  • Predicting the growth in app usage and the impact on operators’ networks and customer behaviour
  • How much revenue will third-party content and "app stores" actually contribute to operators' bottom lines, and how can you maximize that contribution?
    • What role should operators play in the discovery of content and apps?
    • What do operators need to do to market and sell services to developers?
  • Examining the impact of tablets on the app market and the implications for operators
  • Monetizing location based app services, exploiting location in terms of advertising
  • Examining the success to date and revenue potential of operator owned application stores
  • Examining the progress of OneAPI and WAC to achieve standardization in access to service providers networks
  • Successfully deploying carrier billing to monetize OTT app services
  • How will mobile cloud impact mobile app business models?

Moderator:
Keith Willetts, Chairman, TM Forum

Provocateurs:
Michel Burger, Group Head of Architecture Strategy and Products at Vodafone
Russ Frisen, Vice President, Customer Experience & Change Management, MTS Allstream Inc.


About Executive Roundtables:
The roundtable session format offers an introduction by a leading industry expert, followed by 2-3 short provocateur presentations from service providers of approximately 5-10 minutes. This leads into an interactive roundtable discussion of the key points outlined above.

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