In Partnership with:

“We are very pleased to become a member of TM Forum, the world’s leading trade association focused on management of information, communications and entertainment services,” said Al Brisard, Vice President of Marketing at Vertek Corporation.“We look forward to working with their Top Tier service provider membership and other vendors to help advance the progress of the industry in our areas of expertise, which include rationalizing the performance of multiple partnerships, stopping revenue leakage, monetizing services, improving processes, reducing time to market, and improving overall service quality.”

Vertek will initially work with TM Forum members in their efforts to optimize the Performance & Operational Integration of Content-based Partnerships for Service Providers.  Along this line, Vertek will be showcasing its Partnership Assurance (VPA) Program at the show. VPA is a hosted, managed service solution designed for network, media and communications service providers partnering in a new digital convergent offering to maintain higher quality, lower cost back-office operations. VPA combines state of the art tools with experienced personnel to create a repeatable and customized view into the business and operational performance of each and every partnership.  

“The headlines are filled with announcements of promising new partnerships between service providers and digital content providers offering satellite TV, IPTV, video-on-demand, gaming and other broadband services,” said Brad Soutiere, President of Vertek Corporation. “Unfortunately, partnering companies are too often finding that partnerships sealed in the boardroom can quickly become unraveled in the back office. Vertek’s VPA offering helps business partners get a handle on relationship performance and health so any needed adjustments can be made quickly, before they can have any negative impact on the bottom line. It ensures that all partnerships perform at an optimum level operationally and financially.”

Time to market pressures can cause partners to rush through implementations. Compatibility issues between partners’ internal systems, their order management models, and even simple differences in interpretations of terms can contribute negatively to service and billing quality. Partnering companies normally have no capability to monitor their inter-company operations, process steps, hand-offs and discrepancies. As a result, root causes linger or grow, leading to millions of dollars in uncollected revenues, added costs and lost customers.

The VPA portal provides a consistent customer view between two or more companies partnering to deliver traditional services, new digital content services, MVNO services, IPTV services, warranty management and CPE management. VPA objectively tracks and monitors key multi-dimensional aspects relevant to each partnership to ensure contract compliance, Sarbanes Oxley compliance and business goal compliance.