Download all the eTOM (Business Process Framework) 12.0 documents and models from this page.

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For a list of documents included and a suggested reading order READ ME FIRST.

To download all Business Process Framework (eTOM) documents and models from the previous release (11.5) click here.

All other documents can be found by searching the Document Center.

Choose a version:Business Process Framework Getting Started Pack Deliverable Number Version Maturity Level Deliverable Status Comments New in this Release Business Process Framework 12.0 Release Notes Updates and additional components from last release of the Framework Suite of documents; and list all the documents composing the Framework Suite RN311 12.3 N/A Reference Material X Business Process Framework Primer  Introduction to the concepts, goals and structure of the framework GB921-P 4.10 4 TM Forum Approved Business Process Framework Concepts and Principles  Main Framework Document providing the overview of the Framework GB921-CP 9.2 4 TM Forum Approved Business Process Framework User Guidelines  How to get started using the Framework as well as how to extend it GB921-U 1.5 4 TM Forum Approved Guide to Applying the Business Process Framework  How to get started using the Framework as well as how to extend it GB921-G 0.11 4 TM Forum Approved eTOM and ITIL Building Bridges Describes how the Framework and ITIL can be used together (developed jointly by TM Forum and itSMF) TR143 1.1 4 TM Forum Approved   Business Process Framework FAQ - Frequently Asked Questions As with most things, there are recurring issues and questions that arise when using the Business Process Framework (eTOM). This document acts as a repository to collect these and it develops and grows over time. GB921-Q   11.3 4 TM Forum Approved    Working Together - ITIL and eTOM Focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) - can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM. GB921- W 11.2 4 TM Forum Approved   Leveraging Level 4 Process Elements and Process Flows for Support of ITIL This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice. GB921-L 11.3 4 TM Forum Approved

Choose a version:eTOM (Business Process Framework) Core Standards Pack Deliverable Number Version Maturity Level Deliverable Status Comments New in this Release Process Decompositions Describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model) GB921-D 12.3 3 Member Evaluated X Extended Process Decompositions Volume 2 of GB921-D containing process and sub-processes descriptions GB921-DX 12.3 3 Member Evaluated X Exceptions (Deltas) for Framework Release Provides detailed report on changes in core Frameworx content (as presented in GB921-D and GB921-DX) for the release, compared with the previous full release GB921-X 1.0 3 Member Evaluated X

Choose a version:Business Process Framework Addenda File Pack Deliverable Number Version Maturity Level Deliverable Status Comments New in this Release End-to-End Business Flows     Application Note showing recommended eTOM process flows that address high-priority end-to-end business issues GB921-E 9.4 4 TM Forum Approved Process Flow Examples Describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework GB921-F     12.0        3 Member Evaluation Coming soon   Joining the Business Process Framework through to Process Flows  An approach that can be used by a company in order to develop its own end-to-end process flows  GB921-J  11.3  4 TM Forum Approved      Real World Use Cases Main Framework Document providing the overview of the Framework GB921-R 1.2 4 TM Forum Approved B2B Integration Work Describes the implications and impact of e-business and their business relationships, how the Framework supports them, including a description of handling of business to business GB921-B 7.2 4 TM Forum Approved eTOM-M.3400 Mapping Application Note Historical document. Describes how the Framework relate to the functional view provided by the ITU-T M.3400 Recommendation GB921-T 4.7 4 TM Forum Approved Construction Guidelines for Process Flows Provides key drivers to support the creation of business process flows based on Business Process Framework GB921-K 12.2 3 Member  Evaluated X Application Note for Security Management Defines User Stories for 3 threats: Denial of Service Attacks, Penetration Attacks and Application Misuse GB921-Z 12.2 3 Member  Evaluated X Application Note for Spectrum Management  Defines 6 use cases where Spectrum Management plays a role, leveraging the Business Process Framework GB921-Y 12.2 3 Member Evaluated X