The TM Forum Business Process Framework (commonly known as eTOM) describes all the enterprise processes required by a service provider. It serves as the masterplan for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other providers.
The Business Process Framework has also being incorporated into ITU-T Recommendation M.3050 and has been approved and published by ITU-T as a new international standard.
This Release 8.1 is a fix release of the major Business Process Framework Release 8.0 which built on previous releases with updates in three main areas:
- Implementation of Recommendations of the previously-published TR143 “Building Bridges, ITIL & eTOM” to embed ITIL processes in the Business Process Framework
- Process updates affecting the “Billing” column in Operations, reflecting updates from Global Billing Association work, through the Revenue Management Team
- Introduction of a new GB921G document, “Guide to Applying the Business Process Framework (eTOM)”, that provides advice and guidance for Business Process Framework users. This is a working document and is expected to evolve through review and comment following this publication.
For further information on the Business Process Framework in Depth description click here
For complete details of the contents in this release please download the READ ME FIRST!
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If you would like help on this material or to join current discussions please visit the Business Process Framework Community Area
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