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ONO: Towards Frameworx Adoption In Network Operation
Paul Kearney, CTO, ONO
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Roundtable 2: Application Framework - Led by Kenneth Dilbeck
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Roundtable 3: Business Process Framework-Support for Value Chains - Led by Mike Kelly, Dave Milham & John Sheehy Download the Presentation
Examine and solicit input on how the Business Process Framework can be used/extended to address new service value chains, with a specific focus on Customer Experience Management (CRM) and Business to Business (B2B) value chain.
This will be completed via a general exploration of the value chains and then focusing on specific worked examples to focus on more concrete implementations. While introduction and guidance will be provided via over-view presentations, it is expect that the attendees at the roundtable session will actively participate to generate ideas, provide guidance and set priorities for future extension of Frameworx artifacts in the area of value chain support.
Roundtable 4: Using Frameworx for Enhancing the Customer Experience - Led by Steve Cotton & Cato Rasmussen