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Frameworx Spotlight on Enabling Transformation

Riyadh, Saudi Arabia
Dates: Monday, December 12, 2011 to Monday, December 12, 2011
Participating Companies

Strategic Partner


Lead Sponsor
Giza Systems
Giza Systems www.gizasystems.com is the number one systems integrator in Egypt and the Middle East providing a wide range of industry specific technology solutions in the Telecom, Utilities, Oil & Gas, and Manufacturing industries. We have been shaping the IT industry and corporate agendas since 1974. Our consultancy practice provides industry focused services that enhance value for our clients by streamlining operational and business processes. Operating in the Middle East through Giza Arabia www.gizaarabia.com, our group of companies is focused on contributing to the local and regional development with our technology solutions, commitment and outstanding customer service. Our team of 700 professionals enables us to extend our geographic footprint delivering diverse projects and connecting us with clients in the Middle East, Africa, Europe, Latin America and Russia.

Networking Reception
IEON
Intelligent Engineering of Networks, we Design, Build, Operate and Run Carrier grade Datacentres, Networks and Operations.

Being independent and vendor agnostic, our architects are free to cross pollinate leading edge technologies to offer Service Providers a competitive advantage.

The secret to our delivery is simply outstanding Programme & Project Management capability based on sophisticated processes, tools and people. We manage uncertainty and crystallise business visions into real Programmes that are focussed on producing tangible business benefits.

Our teams are some of the most experienced and knowledgeable in the world in Datacentre and Network implementation, management and operation particularly with respect to NMS/OSS/BSS tools and processes.

For more information, go to www.ieon.com.


Exhibitor
Ventraq
Ventraq solutions are deployed at communications operators throughout the globe, processing and analyzing billions of network events per day. The Ventraq solution provides network congestion analysis, customer experience management and revenue assurance.Guessing, Start Knowing
  • Congestion Analysis
  • Customer Experience Management
  • Revenue Assurance


 

SPONSORSHIP INFORMATION

Sponsor a Spotlight


Time: 9:00am - 4:00pm with breaks for lunch, refreshments, and prayer time
Venue: Riyadh Marriott Hotel, Al Ma'ather Street, Riyadh, 11464 Saudi Arabia
Cost to Attend: $150 for supplier members; $250 for supplier non-members; Service providers and MSOs are free to attend.



Saudi Arabia is the largest telecom market in the Gulf Cooperation Council (GCC). It was sized at USD 11.6 bln in 2010 and is continuing to grow at an aggressive rate. Saudi Arabia alone will grow, in absolute terms, more than the rest of the GCC telecom markets put together. Mobile subscribers have grown rapidly with penetration rates reaching 175%, and mobile broadband and WiMAX broadband subscribers exceeds the number of ADSL subscribers. It is a market brimming with opportunity for service providers, their partners and suppliers.

To gear up for success in an increasingly competitive market, service providers are looking to business and technical transformation, underpinned by industry standards and proven best practices as the key to succeed. The optimum business and IT infrastructure is pivotal for service providers who wish to take advantage of liberalized market conditions, increased bandwidth and new technologies.

The case study-led agenda of TM Forum's Frameworx Spotlight on Enabling Transformation to Deliver New Services and Drive Profitability demonstrates how Saudi service providers are leveraging TM Forum Frameworx to transform their businesses for growth. Already adopted by 90% of the world’s largest service providers, TM Forum’s Frameworx suite of standards provides the blueprint for effective business operations, enabling businesses to assess and improve performance by using a proven, service-oriented approach to implementation.

Attendees will benefit from real-life examples of how TM Forum Frameworx is helping service providers:
  • Achieve business transformation and cultural change
  • Better manage the growth and introduction of new services
  • Integrate multiple suppliers and partners
  • Improve customer experience

9:00 am
Registration and Refreshments

10:00 am
Welcome and Introduction

Driven by the need to improve margin, accelerate service innovation, and obtain high levels of customer satisfaction, service providers are finding it essential to implement new business models and services. This is requiring transformation of their IT architectures to support end-to-end service management and to incorporate high levels of process automation. The TM Forum Frameworx portfolio of best practices and standards are fundamental enablers of these business changes.

With Frameworx, service providers can radically simplify their IT architectures while substantially reducing the costs and risks associated with IT evolution. This session will provide an overview of Frameworx and the business benefits driving its rapid adoption throughout the business lifecycle.

George Greenlee, SVP Product Management, TM Forum

10:30 am
Keynote Address: Examining Trends and Opportunities for the Enterprise Sector in the Saudi Communications market


Mohammed N. Al Jasser, Vice President, Enterprise Business Unit, STC
11:00 am
Developing efficient operational models within a multi-technology and multi-vendor environment
  • Overcoming the operational management challenges associated with operating different technologies from multiple vendors
  • Driving synergy in a multi-vendor environment to achieving corporate quality goals and ensure KPIs are met
  • Achieving a lean operational model in a complex, multi-vendor environment:
    • Standardizing across operational processes
    • Reducing OpEx
    • Integrating NOCs
  • Determining the KPIs for measuring the efficiency of your operational processes and infrastructures
Amjad Al-Ashqar, Vice President, Network Operations, Integrated Telecom Company

11:40 am
Lunch and Prayer Time
1:00 pm
Enriching the customer experience with innovative services – STC’s ‘broadband experience’
  • Outlining STC’s broadband services roadmap
  • Maintaining optimal customer experience while introducing broadband services
  • Examining the use Frameworx within the rollout of new services and applications
Eng. Maziad Bin Nasser Al-Harbi, Vice President, Residential Sector Services, Saudi Telecom Company

1:30 pm
Bridging the Gap between the Networks and the Business
  • Successfully managing subscriber’s experience 
  • Providing a seamless view of customer experience and network performance across all subscribers, services and network technologies
  • Integrating and handling different reference feeds with a flexible and scalable single framework approach
Ahmed Kamal, GM Telecom, Giza Systems
& Professor Paul J. Morrissey, VP Strategic Solutions, Ventraq

2:00 pm
Using TM Forum Frameworx to enhance customer experience
  • Meeting customers’ increasing SLA and service quality demands
  • Examining how Frameworx is supporting customer experience management initiatives at STC
  • Mapping customer needs and requirements to network investment and developments - improving customer satisfaction
Mohammad K. Alotaibi, OSS Director, Saudi Telecom Company

2:30 pm
Closing Remarks

2:40 pm
Networking Reception

4:00 pm
Close of Spotlight
Sponsorship:
One day, one room, many opportunities



Contact Bill Metzger (+1 908 887 3874 - bmetzger@tmforum.org) or Renee Harris
(+44 785 548 5330 - rharris@tmforum.org) for more information.