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Guide Books

Guide Books
NumberDateTitleSummary
GB974 V0.4
This article is only available to TM Forum Members
May 08, 2013 GB974, Quick Start Pack: Penetration Attack, Version 0.4 The Security Management working group was formed to advance this work and in October 2012 the working group published TR173 – Security Management Use Cases, which included a use case involving a Penet...
GB975 V0.5
This article is only available to TM Forum Members
May 08, 2013 GB975, Quick Start Pack: DDoS Prevention, Version 0.5 The Security Management working group was formed to advance this work, and in October 2012 the working group published TR173 – Security Management Use Cases which included a use case involving a DDoS...
GB971 V0.11
This article is only available to TM Forum Members
May 08, 2013 GB971, ETS SLA Application Note, Version 0.11 This application note is intended for ETS Service Providers desiring to offer a commercially credible SLA and for an ETS Customer seeking enterprise-grade SLAs.There are consistent reasonable expectat...
GB941 Release 4.0
This article is only available to TM Forum Members
May 05, 2013 Revenue Assurance Solution Suite, Release 4.0 Below are the documents included in Release 4.0 of Revenue Assurance Solution Suite....
GB922 Release 12.5
This article is only available to TM Forum Members
May 03, 2013 GB922, Information Framework (SID) Suite, Release 12.5 This release of the Information Framework Suite builds on previous releases. It also represents a transitional release that moves to the use of Rational Software Architect, replacing the no-longer sup...
GB966 V1.2
This article is only available to TM Forum Members
April 28, 2013 GB966, CyberOps Metrics Quick Start Guide: Mobile Device Management, Version 1.2 This Quick Start Guide (QSG) should be used for guidance on what can be done to protect your network and possibly give you the ability to determine your what your user base may be doing with their mob...
GB965 V0.11
This article is only available to TM Forum Members
April 03, 2013 GB965 CyberOps Metrics Quick Start Pack: Patch Management, Version 0.11 This Quick Start Pack intends to offer its audience best practice guidance with a set of KPIs that can be applied as is, or at least provide a starting point for discussion. The KPI’s prescribed with...
GB969 Release 1.0
This article is only available to TM Forum Members
March 20, 2013 GB969, Fraud Management Implementation Guide, Release 1.0 This implementation guide is developed as a ’living’ document to be used by operators as a practical guide to validate and enhance their current Fraud Management process and to help new operators impl...
GB954 Release 2.0
This article is only available to TM Forum Members
March 20, 2013 GB954, Fraud Classification Guide, Release 2.0 This classification guide is developed as a periodically growing resource to arm operators with fraud type information and offer them a best practice for a common fraud cases classification model....
GB970 V0.10
This article is only available to TM Forum Members
February 26, 2013 GB970, Quick Start Pack: Frameworx for Defense, Version 0.10 The purpose of this document is to demonstrate the benefits of using Frameworx to Defense Organizations....
GB922 R12.5 Models
This article is only available to TM Forum Members
November 30, 2012 GB922, Information Framework (SID) Suite Model Files, Release 12.5 GB922 Information Framework (SID) Solution Suite Release 12.5 Model Files...
RN303 Release 12.5
This article is only available to TM Forum Members
November 30, 2012 RN303, Frameworx 12.5 Release Notes This document provides the overview of Frameworx release 12.5 and will identify the changes introduced in this current release....
RN334 Release 12.5
This article is only available to TM Forum Members
November 30, 2012 RN334 Release Notes for the Integration Framework Suite 12.5 This document provides the overview content of the Integration Framework and it will identify the changes introduced in this current release....
GB952 R2.0 V1.4
This article is only available to TM Forum Members
November 12, 2012 GB952, Risk Management for Digital Service Providers, Release 2.0 This Standard provides guidance to Digital Service Providers on the following areas: 1) Risk Management Guidebook, 2) Risk Universe, and 3)Risk Portfolio. ...
CxSS Release 1.0
This article is only available to TM Forum Members
November 08, 2012 Customer Experience Solution Suite (CxSS), Release 1.0 The initial launch of the Customer Experience Solution Suite (CxSS) is available as part of Frameworx 12.5, and is accompanied and supported by related Training and Business Benchmarking offerings, ...
GB929 Release 12.5
This article is only available to TM Forum Members
November 02, 2012 GB929, Application Framework, Release 12.5 The Application Framework (TAM) provides a systems map which captures how business processes are implemented in deployable, recognizable applications.The framework provides a common language for commu...
GB968 V1.1
This article is only available to TM Forum Members
October 24, 2012 GB968, CyberOps Quick Start Guide: Human Factors, Version 1.1 This Quick Start Guide intends to offer its audience best practice guidance with a set of KPIs that can be applied as is, or at least provide a starting point for discussion. The KPI’s prescribed wit...
GB921 Release 12.5
This article is only available to TM Forum Members
October 22, 2012 GB921, Business Process Framework Suite, Release 12.5 The Business Process Framework (eTOM) serves as the blueprint for standardizing and categorizing business activities (in the form of process elements) that will help set direction and the starting poi...
GB955 V0.3
This article is only available to TM Forum Members
October 10, 2012 GB955, Quick Start Pack: Concept-to-Market (C2M), Version 0.3 This QSP presents the end-2-end process flows relevant for launching cloud products and enabling new cloud business models....
GB959 V0.4
This article is only available to TM Forum Members
August 10, 2012 GB959, Quick Start Pack: Fulfillment, Version 0.4 This guidebook is written for multiple audiences, including business analysts, architects, and interface developers. A basic knowledge of Frameworx, particularly the Business Process Framework, is ass...
GB921 Models R12.0
This article is only available to TM Forum Members
August 07, 2012 GB921, Business Process Framework Suite Model Files, Release 12.0 These Business Process Framework Release 12.0 Model Files are fully compatible with the Business Process Framework Release 12.0 Guide Books (and other documentation) included in the Getting Started pa...
GB921 Release 12.0
This article is only available to TM Forum Members
August 07, 2012 GB921, Business Process Framework Suite, Release 12.0 This Release 12.0 is a release of the Business Process Framework Suite, integrated as part of the Frameworx Release 12.0....
RN303 Release 12.0
This article is only available to TM Forum Members
May 17, 2012 RN303, Frameworx 12 Release Notes This document provides the overview content of the Frameworx 12 release and identifies the changes introduced in this current release from previous releases....
RN334 Release 12.0
This article is only available to TM Forum Members
May 17, 2012 RN334, Release Notes for the Integration Framework Suite 12.0 This document provides the overview content of the Integration Framework and it will identify the changes introduced in this current release....
GB942 Release 12.0
This article is only available to TM Forum Members
May 14, 2012 GB942, Business Services Suite, Release 12.0 This is a re-issue of the GB942 Business Services Suite which in prior Frameworx releases was named Integration Framework....
GB921 R11.5
This article is only available to TM Forum Members
May 11, 2012 GB921, Business Process Framework Suite, Release 11.5 This Release 11.5 of the Business Process Framework (eTOM) Suite is integrated as part of the Frameworx Release 11.5....
GB948 R1.0
This article is only available to TM Forum Members
May 11, 2012 GB948 Quick Start Guide: Cable Business Intelligence, Release 1.0 The template we have designed allows you to get a quick start on your project, ensuring that you achieve consistency where needed, and also have the flexibility to manage all of the characteristics of...
GB942 Release 11.5
This article is only available to TM Forum Members
May 11, 2012 GB942, Integration Framework Suite, Release 11.5 This is a re-issue of the Integration Framework suite to align with Frameworx 11.5....
GB945 Release 12.0
This article is only available to TM Forum Members
May 07, 2012 GB945, Frameworx Solution Methodology, Release 12.0 This release, R12.0, is a full release of the Frameworx Solution Methodology....
GB929 Release 12.0
This article is only available to TM Forum Members
April 27, 2012 GB929, Application Framework, Release 12.0 Release 12.0 aligns the Application Framework release with the other Frameworks and is being released as part of the TM Forum Frameworx 12.0. ...
GB917 Release 3.1
This article is only available to TM Forum Members
April 25, 2012 GB917, SLA Management Handbook, Release 3.1 This handbook provides a full set of definitions, rules and methodology for the specification, deployment and management of SLAs, as well as useful tools and best practices, for use by both Customers ...
GB950 R2.0 V2.2
This article is only available to TM Forum Members
April 16, 2012 GB950, Fixed Asset Lifecycle Management Guidebook, Release 2.0 GB950, Fixed Asset Lifecycle Management Guidebook, Version 2.2...
RN303 Release 11.5
This article is only available to TM Forum Members
April 15, 2012 RN303, Frameworx Release Notes 11.5 This document provides the overview content of Frameworx and it will identify the changes introduced in this current release from previous releases....
GB941 Release 3.6
This article is only available to TM Forum Members
April 13, 2012 GB941, Revenue Assurance Solution Suite, Release 3.6 This minor Release 3.6 of the RASS aligns the terminology and graphics with Frameworx 12.0....
GB960 V0.3
This article is only available to TM Forum Members
April 12, 2012 GB960, Quick Start Pack for Cloud: Trouble to Resolve, Version 0.3 The focus of this Quick Start Pack is the detailed specification and delivery of a set of process flows, defined in Business Process Management Notation (BPMN), that utilize all currently defined Busi...
GB963 V1.2
This article is only available to TM Forum Members
April 11, 2012 GB963, Cloud SLA Application Note, Version 1.2 This application note is intended for Enterprise Cloud Service Providers desiring to offer a commercially credible SLA based on ECLC “Enterprise-Grade External Compute IaaS v1.0”, and for an Enterpris...
GB922 Release 12.0
This article is only available to TM Forum Members
March 29, 2012 GB922, Information Framework (SID) Suite, Release 12.0 This release of the Information Framework Suite builds on previous releases. It also represents a transitional release that moves to the use of Rational Software Architect, replacing the no-longer sup...
GB922 R12.0 Models
This article is only available to TM Forum Members
March 29, 2012 GB922, Information Framework (SID) Suite Model Files, Release 12.0 GB922 Information Framework (SID) Solution Suite Release 12.0 Model Files...
GB941 R3.5
This article is only available to TM Forum Members
October 20, 2011 GB941, Revenue Assurance Solution Suite, Release 3.5 Release 3.5 of the Revenue Assurance Solution Suite (GB941) is an incremental modification of Addendum A and Addendum E, as detailed in RN314....
GB954 R1.0
This article is only available to TM Forum Members
October 20, 2011 GB954, Fraud Classification Guide, Release 1.0 This classification guide is developed as a periodically growing resource to arm operators with fraud type information. It is structured to support Fraud Operations activities associated with the TM ...
GB950 R1.0 V1.2
This article is only available to TM Forum Members
October 13, 2011 GB950, Fixed Asset Lifecycle Management Guidebook, Release 1.0 This guidebook introduces the complications and concepts around a holistic approach to Fixed Asset Lifecycle Management (FALM). The focus is on network technology fixed assets such as DSLAMs (Digita...
GB952 R1.0 V1.2
This article is only available to TM Forum Members
October 13, 2011 GB952, Risk Management Guidebook, Release 1.0 The Risk Managment Guidebook presents guidance on how to implement a risk management Guidebook within a Communications Service Provider. ...
GB953 V1.2
This article is only available to TM Forum Members
October 13, 2011 GB953, Program Assurance for Communications Service Providers, Version 1.2 This document is a guidebook for CSPs on how to perform effective Program Assurance....
GB957 V0.4
This article is only available to TM Forum Members
October 13, 2011 GB957, Quick Start Pack: Trouble to Resolve, Version 0.4 The focus of this Quick Start Pack is the detailed specification and delivery of a set of processes, defined in Business Process Management Notation (BPMN), that utilize all currently defined Business...
GB949 V0.6
This article is only available to TM Forum Members
October 13, 2011 GB949, Quick Start Pack: TV Everywhere on Mobile Device, Version 0.6 The purpose of this project is to develop a map view of eTOM for cable operators....
GB958 V0.3
This article is only available to TM Forum Members
October 13, 2011 GB958, Quick Start Pack: Enabling New Services, Version 0.3 This is a Generic Enabling New Services Quick Start Pack....
GB922 R9.5 Models
This article is only available to TM Forum Members
October 04, 2011 GB922, Information Framework (SID) Suite Model Files, Release 9.5 GB922 Information Framework (SID) Solution Suite Release 9.5 Model Files...
GB922 Release 9.5
This article is only available to TM Forum Members
October 04, 2011 GB922, Information Framework (SID) Suite, Release 9.5 Release 9.5 represents a major release of the SID, with the incorporation of numerous change requests resulting in two new addenda (Security and Supplier/Partner), as well as enhancements to many exis...
GB941 Release 3.0
This article is only available to TM Forum Members
September 16, 2011 GB941, Revenue Assurance Solution Suite, Release 3.0 GB941, Revenue Assurance Solution Suite aims at broadening the target audience from the original group of RA technical practitioners to a broader set of business stakeholders including other contribut...
GB929 Release 4.5
This article is only available to TM Forum Members
September 15, 2011 GB929, Application Framework (TAM), Release 4.5 This document is intended as a working guide to help operators and their suppliers use a common reference map and language to navigate a complex systems landscape that is typically found in fixed, mob...
GB942 Release 2.5
This article is only available to TM Forum Members
May 23, 2011 GB942, Integration Framework Suite, Release 2.5 This is a re-issue of the GB942 Integration Framework suite to align with Frameworx 11.0....
RN303 Release 11.0
This article is only available to TM Forum Members
May 18, 2011 RN303, Release Notes for Frameworx, Release 11.0 This document provides the overview content of the Frameworx and it will identify the changes introduced in this current release from previous releases....
GB921 DX Release 9.0
This article is only available to TM Forum Members
March 30, 2011 GB921, Business Process Framework (eTOM) Addendum DX Packages, Release 9.0 This Business Process Framework Release 9.0 Addendum DX Packages represent working extensions to the Business Process Framework Release 9.0 Guide Books (and other documentation) included in the Getti...
GB912
This article is only available to TM Forum Members
March 23, 2011 GB912, TM Forum Rolling Strategic Plan 2010-2013 This Strategic Plan is developed annually from contributions from members, TM Forum Board of Directors and Advisory Directors. It sets out our vision of what the organisation is striving to achieve in...
GB947 Release 1.0
This article is only available to TM Forum Members
March 04, 2011 GB947, Fraud Operations Management Guide, Release 1.0 The Fraud Operations Management Guide is designed to outline and explain Level 3 and Level 4 business processes associated with an operator’s fraud management program. ...
GB921 Model Rel 9.0
This article is only available to TM Forum Members
February 04, 2011 GB921, Business Process Framework (eTOM) Suite Model Files, Release 9.0 You can download the binary model for GB921 Release 9.0 and use for development and/or browsing within a process tool environment....
GB921 Release 9.0
This article is only available to TM Forum Members
February 04, 2011 GB921, Business Process Framework Suite, Release 9.0 The Business Process Framework (eTOM) serves as the blueprint for standardizing and categorizing business activities (in the form of process elements) that will help set direction and the starting poi...
GB917 Release 3.0
This article is only available to TM Forum Members
January 20, 2011 GB917, SLA Management Handbook, Release 3.0 This Handbook provides a full set of definitions, updates on rules and methodology for the specification and development of SLAs, as well as useful tools such as matrices and checklists for use in SLA...
GB935 Release 6.0
This article is only available to TM Forum Members
January 20, 2011 GB935, Business Benchmarking Metrics Scaffold, Release 6.0 This is an update to the document reflecting evolution of the Metrics Scaffold and the addition of new metrics....
GB922 Release 9.0
This article is only available to TM Forum Members
October 22, 2010 GB922, Information Framework (SID) Suite, Release 9.0 Release 9.0 represents a major release of the SID, with the incorporation of numerous change requests resulting in enhancements to nine existing addenda. ...
GB929 Release 4.0
This article is only available to TM Forum Members
June 22, 2010 GB929, Application Framework (TAM) Map, Release 4.0 This document provides the global telecom software industry with a frame of reference to understand the relationship of the multitude of operational systems typically found within a service provider o...
GB922 R9.0 Models
This article is only available to TM Forum Members
April 21, 2010 GB922, Information Framework (SID) Suite Model Files, Release 9.0 GB922 Information Framework (SID) Solution Suite Release 9.0 Model Files...
GB945 Release 8.1
This article is only available to TM Forum Members
March 12, 2010 Frameworx Release 8.1 The Frameworx (successor of NGOSS) is the ongoing TM Forum initiative to deliver an integrated architecture overarching to the Business Process Framework (eTOM), Information Framework (SID), Applicati...
GB922 Release 8.1
This article is only available to TM Forum Members
March 11, 2010 GB922, Information Framework (SID) Suite, Release 8.1 Information Framework (SID) Release 8.1 represents a fix release from 8.0 that is a major release of the TM Forum Information Framework, with enhancements to existing addenda and the introduction of t...
GB921 Release 8.1
This article is only available to TM Forum Members
March 11, 2010 GB921, Business Process Framework Suite, Release 8.1 The TM Forum Business Process Framework (commonly known as eTOM) describes all the enterprise processes required by a service provider....
GB942 Release 2.1
This article is only available to TM Forum Members
March 11, 2010 GB942 Integration Framework Suite Release 2.1 As a key part of TM Forum's Frameworx (successor of well known NGOSS), the Integration Framework provides a unifying function between the Frameworks....
GB935 Release 3.0
This article is only available to TM Forum Members
February 18, 2010 GB935, Business Benchmarking Metrics Framework, Release 3.0 (fix release version 4.4) The Business Metrics that have been developed within the project, represent areas of business operation that are important in assessing business performance, customer satisfaction/loyalty and efficien...
GB942MAP Release 2.1
This article is only available to TM Forum Members
December 23, 2009 GB942MAP, Solution Frameworks Mappings, Release 2.1 This is a fix release, (Release 2.1) to replace example eTOM L4 processes with the complete set developed for selected eTOM L2 processes in section 2.2. This guidebook presents mappings between/among ...
GB942U Release 2.0
This article is only available to TM Forum Members
October 30, 2009 GB942U, Integration Framework User Guidelines, Release 2.0 This guidebook produced by the Architecture Harmonization (AH) team focuses on guidance for using Business Services (aka Contracts), such as granularity guidelines, implementing Business Services, and...
GB942MAP Release 2.0
This article is only available to TM Forum Members
October 30, 2009 GB942MAP, Solution Frameworks Mappings, Release 2.0 This guidebook presents mappings between/among the TM Forum Solution Frameworks – the Business Process Framework (eTOM), the Information Framework (SID), Application Framework (TAM), and the Integrati...
GB942CP Release 2.0
This article is only available to TM Forum Members
October 29, 2009 GB942CP, Integration Framework Concepts and Principles, Release 2.0 This guidebook produced by the Architecture Harmonization (AH) team focuses on the unification of the interface, information model activities with the Solution Frameworks Business Services (also known...
GB929 Release 3.2
This article is only available to TM Forum Members
October 01, 2009 GB929, Applications Framework (TAM) Map, Release 3.2 Release 3.2 of GB929, Applications Framework Map (TAM)....
GB945-M Release 1.0
This article is only available to TM Forum Members
May 15, 2009 GB945-M, Solution Frameworks Methodology, Release 1.0 The Solution Frameworks Methodology lays out a repeatable process that can be used by an enterprise to move through a series of evolutionary phases. Each phase supports a customer-centric business mod...
GB938 Release 2.0
This article is only available to TM Forum Members
January 16, 2009 GB938, Video Over IP Application Note, Release 2.0 The IP broadcast video market has extremely high expectations regarding video service quality and reliability. Telco video service quality will inevitably be compared to with those offered by satellit...
GB921 Release 8.0
This article is only available to TM Forum Members
November 17, 2008 GB921, Business Process Framework, Release 8.0 The TM Forum Business Process Framework (commonly known as eTOM) describes all the enterprise processes required by a service provider. ...
GB921 Model Rel 8.0
This article is only available to TM Forum Members
November 17, 2008 GB921, Business Process Framework (eTOM) Suite Model Files, Release 8.0 You can download the binary model for GB921 Release 8.0 and use for development and/or browsing within a process tool environment....
GB921 Release 7.5
This article is only available to TM Forum Members
October 08, 2008 GB921, The Business Process Framework (eTOM) Release 7.5 The Business Process Framework (commonly known as eTOM) is the ongoing TM Forum initiative to deliver a business process model or framework for use by service providers and others within the telecommu...
GB942 Release 1.0
This article is only available to TM Forum Members
September 08, 2008 GB942, NGOSS Contracts -Concepts and Principles, Release 1.0 This guidebook focuses on the unification of the interface, information model activities with the NGOSS Contracts across the TM Forum ranging from framework to real implementation across all aspects o...
GB922 R8.0 Models
This article is only available to TM Forum Members
July 30, 2008 GB922, Information Framework (SID) Suite Model Files, Release 8.0 GB922 Information Framework (SID) Solution Suite Release 8.0 Model Files...
GB922 Release 8.0
This article is only available to TM Forum Members
July 29, 2008 GB922, Information Framework (SID) Solution Suite, Release 8.0 Release 8.0 represents a major release of the SID, with the incorporation of nine change requests resulting in enhancements to six existing addenda and the introduction of two new addenda....
GB929 Release 3.0
This article is only available to TM Forum Members
July 21, 2008 GB929, TM Forum Applications Framework (TAM) Release 3.0 Release 3.0 of the TM Forum Applications Framework Guidebook GB929...
GB934 R2.0
This article is only available to TM Forum Members
June 10, 2008 GB934, Application Note to SLA Management Handbook, Release 2.0 Release 2.0 of ‘Best Practice for VoIP SLA Management’ presents recommendations for the SLA Management of Speech Quality and Call Connectivity Quality in high quality VoIP Services. The document dra...
GB922 R7.5
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June 06, 2008 GB922 Information Framework (SID) Release 7.5 Release 7.5 contains the content of TM Forum’s submission of the Shared Information and Data (SID) Model to ITU-T Study Group 4. It contains SID Business View Concepts, Principles, and Domains GB922, ...
GB938 R1.0
This article is only available to TM Forum Members
October 18, 2006 GB938, Application Note to SLA Management Handbook: Video over IP / Wireline & Wireless Application Note, Release 1.0 This best practice presents the case for real time monitoring of live IP video sessions, and for the use of well known video quality metrics based on International Standards, rather than the simplisti...
GB930 Release 1.0
This article is only available to TM Forum Members
December 19, 2005 GB930, The NGOSS Approach to Business Solutions, Release 1.0 This document briefly states what NGOSS is, why it is important, and then sets out the main characteristics of the NGOSS approach and its benefits in business terms. A commentary is included on the b...
GB937 Release 1.0
This article is only available to TM Forum Members
December 19, 2005 GB937, NGOSS FAQ, Release 1.0 The NGOSS FAQ document provides short, concise answers to 40 or more questions that are frequently asked about the NGOSS programme and NGOSS solutions...
GB934 Release 1.0
This article is only available to TM Forum Members
August 19, 2005 GB934, Voice over IP Application Note, Release 1.0 Voice over IP (VoIP) services are widely seen as offering the potential of reduced operating costs for the Service Provider and increased flexibility and reduced service cost for the Customer/End user...
GB917 Release 2.5
This article is only available to TM Forum Members
July 26, 2005 GB917, SLA Management Handbook, Release 2.5 GB917 now contains the complete set of tools, concepts, and principles developed within the Wireless Services Measurements Team and the SLA Management Team for specifying and managing Service Level Ag...
GB927 Release 4.5
This article is only available to TM Forum Members
November 24, 2004 GB927, NGOSS Lifecycle and Methodology, Release 4.5 The approach described is focused on ‘How to apply and use’ the TMF NGOSS elements in the context of an organization leveraging its investment on the back of industry best practice. Essentially thi...
GB923 V3.0
This article is only available to TM Forum Members
March 15, 2004 GB923, Wireless Service Measurement Handbook, V3.0 The Wireless Service Measurements Handbook identifies the necessary service measurements needed to monitor the types of services running over 2G+ and 3G networks. It also shows how these measurements...
GB924 V1.0
This article is only available to TM Forum Members
September 01, 2003 GB924, Service Framework Guidebook, V1.0 This document is an initial draft Guidebook. It provides information on the current situation, highlighting the business problem the industry is facing in this area in creating, deploying and managing...

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