The TM Forum Business Process Framework (commonly known as eTOM) describes all the enterprise processes required by a service provider. It serves as the blueprint for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other providers.
The eTOM has also being incorporated into ITU-T Recommendation M.3050 and has been approved and published by ITU-T as a new international standard.
This release contains updates, corrections and improvements to the eTOM Model based on member comment and feedback, and formal Change Requests. In particular, it includes expanded support for Selling to Large Business Customers and enhancements in the Billing area. Also, the release includes new process detail in the Manage Workforce area.
For further information on the Business Process Framework click here
For complete details of the contents and changes in this release please download and READ ME FIRST
To return comments on any of these documents click here
Declaration of Patent Interest Form
Return to Business Process Framework (eTOM) home page