There are major changes from 2.1 to release 3.0. In most of the sections the Level 1 applications have been unpacked and in many cases new Level 1 groupings have been defined. Following are at a high level the changes from 2.1:
Market/Sales Domain: Introduction of new Level 1’s like Mass market Management, Sales Portal and unpacking of all Level 1’s into Level 2
Customer Management: This section has undergone a major revision and new concepts like CSR toolbox have been introduced. In addition the Billing and Fulfillment sections have been organized and Level 2 and 3 introduced.
Service Management: The fulfillment domain has been reorganized under the Service Order Management
Resource Management: This section has been completely organized and many new concepts like Resource Lifecycle Management, Resource Order Management and resource Assurance have been introduced.
To return comments on this document click here
Declaration of Patent Interest Form