This is a fix release, (Release 2.1) to replace example eTOM L4 processes with the complete set developed for selected eTOM L2 processes in section 2.2.

This guidebook presents mappings between/among the TM Forum Solution Frameworks – the Business Process Framework (eTOM), the Information Framework (SID), Application Framework (TAM), and the Integration Framework (Architecture). The mappings were developed by TM Forum members that spanned the teams responsible for the Solution Frameworks.

As part of the mapping that took place between the eTOM and the SID, Level 4 (L4) eTOM processes were discovered. The results of this work are also presented in this document. Note that all work, with the exception of the eTOM L2 and SID L1 mapping is currently in draft form.

The mappings have a number of uses that are explained in each chapter that contains the mappings. Uses include defining the scope (boundaries) of projects, identifying a project’s expanding scope, also known as scope creep, and assisting in the development of service-oriented applications.

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