TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Insights Research: Multi-cloud migration: How operators can still seize the day April 2013
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Business Assurance Program
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In terms of the Business Process Framework (eTOM), the scope of this Quick Start Pack is the set of level 3 processes in the Assurance vertical that are related to Problem / Trouble Management in the context of cloud services (as opposed to Quality or Performance Management):
Based on GB957 this QSP assesses the process flows for trouble-to-resource in a cloud context and lists cloud specific requirements per process element.
Future versions of this Quick Start Pack will address detailed mappings from these processes to Information Framework (SID) entities, Application Framework (TAM) capabilities, and Business Services.
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