Business Proposition
| To allow Communication and Cloud Service Providers to:
- Reduce cost for acquiring customers
- Reduce cost as a result losing valuable customers
- Defer capital cost through improved resource utilization
- Manage operational costs due to critical integrations and auditing customer value
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TM Forum Standards in Use
for Development
| - Specification and Assurance of the Customer
- Experience and Service Quality (CEM/SQM/Probes)
- Benchmarking/Metrics
- Specification and implementation of Integration contracts based on SOA and making use of and harmonizing:
- TM Forum interfaces for Ordering, Activation, Fault and Performance Management (TIP)
- Application Framework (TAM)
- Process Framework (eTOM)
- Information Framework (SID)
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Team Member Contributions
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Champion
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Champion
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Service, Resource and Customer Experience Assurance
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MCE, CRM, Billing, Service and Resource Management
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Cross-domain RCA, Model Harmonization and Data Mediation
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QoS-centric Resource Activation and Assurance
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Demonstration Scenarios
| Customer Experience Management
- Specifying Customer Experience
- Monitoring CE (SLA and SLO)
- Remedial actions to improve CE
- Service Quality Management
Specifying Service Quality (SLA and SLO) - Monitoring Service Quality Metric
- Remedial actions to improve CE of a Service
Using fixed and mobile services for both residential and Enterprise (Cloud) environment | |
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