The TM Forum is building on its 21 year background to be one of the largest communications and media industry associations in the world and now provides its scope and influence across the whole digital services market. In 2008/9 our membership grew by around 14% and is now ell over exceeded 700 companies with people in 185 countries, expanding beyond the communications and cable sectors to embrace the whole value chain from content companies through to consumer electronics. But at the core of what we do, the Forum’s mission remains the same: to help service providers, of all types, become more efficient and effective by removing barriers to creating, delivering and monetizing digital services.

We continue to drive forward on over 80 business and technical projects and has focused around 5 major initiatives: covering areas such as the need to ensure that our core service enabling frameworks fully reflect the growth of content and information services; to continually reduce operating costs; to manage end-end across complex value chains; to help service providers manage major transformation programs; to help new industry sectors, such as content and advertising get engaged with low-cost service delivery to transforming our own ways of developing industry agreements to reflect ever faster industry needs.

Major new initiatives, such as our digital media services based Content Encounter - an eco-system of players working together to create the underlying enabling infrastructure for content and advertising based services - have been launched in the past year. We also run a vibrant Cable Industry focus and the Forum’s IPDR work has been incorporated into cable standards in the USA. The Forum’s billing work has been expanded into a new Revenue Management program and a new program aimed at the needs of the Government and Defense sector has also been attracting significant interest.

Uptake of the Forum’s work is now reflected in our library of almost 200 implementation case histories; the 2000+ new web registrations each month and the 25,000 web pages views every day; the Forum’s Training Program grew by over 25% in 2008 delivering over of 3000 days of student training and our webinar program also grew by 25% to reach over 6000 people worldwide. Our Events Program continues to grow, with Management World Nice 2008 breaking all records and regional events taking place for the first time in Africa and Singapore as well as Beijing and Tokyo.

• IPsphere becomes part of the TM Forum
• Forum membership breaks 700 members
• Management World Africa launched
• Forum launches Value Chain Initiative
• eTOM v8 aligns with ITIL
• Blueprint program to align core frameworks with SOA principles is launched

• Global Billing Association (GBA) becomes part of the TM Forum
• Internet Protocol Detail Record Organisation (IPDR.org) becomes part of the TM Forum
• TM Forum membership breaks 600 members
• TM Forum Excellence Awards launched
• Forum launches the Content Encounter digital media eco-system
• Forum launches universal device management program
• Management World Delhi launched

• Forum launches NGOSS Users Group
• TM Forum membership breaks 500 members
• TM Forum Community launched, the Forum’s online web community
• The Product Directory launched - a pan-industry catalog of management product offerings
• OSS through Java organisation becomes part of the TM creating a single global organization for OSS/BSS standards
• Revenue Assurance Guidebook launched
• Regional Summits launched in Kuala Lumpur and Beijing
• The University Liaison Program is re-launched

• TM Forum Webinar Program launched
• NGOSS Release 6.0 is completed
• Telecom Applications Map launched
• TM Forum Benchmarking service is launched,
• First Latin American event in Rio de Janeiro,

• NGOSS v4.0 released to members
• eTOM adopted as an ITU standard
• BSS/Billing program launched
• CO-OP initiative launched
• TM Forum membership breaks 400 members
• eTOM v4.0 released in French, Spanish and Japanese
• Regional Summit held in Bangalore, India

• NGOSS v3.0 released
• Announcement of formation of the Service Provider Leadership Council (SPLC)
• ITU-T agrees to take TM forum work directly into its standards program
• eTOM becomes a de facto industry standard,
• First ever TM Forum Webinar:

• NGOSS Release 2 completed and released

• NGOSS Release 1completed and released

• The TM Forum reaches 300 members from 35 countries
• Concept for NGOSS program launched to drive towards "plug and play" capability

• Announces a commitment to moving OSS/BSS systems to "plug and play"
• TOM Version 2 released

• Name change to the TeleManagement Forum
• TeleManagement World introduced
• Catalyst Showcase program launched
• 1000 attendees visit TeleManagement World Conference and Expo
• TM Forum membership breaks 250 members from 35 countries
• First official version of the TOM is released

• Membership reaches 200 members from 28 countries
• Announcement of SMART TMN initiative to bridge gap between service provider needs and supplier products
• Concept of Telecom Operations Map (TOM) introduced as part of SMART TMN initiative –Smart TMN is the precursor to the NGOSS program, while TOM is the precursor to today's eTOM document

• Membership reaches 160 members
• More than 400 people attend NMF Conference/Expo in Orlando

• Service Management Business Process Model published – the first authoritative work on telecom business process re-engineering and the precursor to the Telecom Operations Map (TOM)
• OMNIPoint 2 Release with Solution Sets – complete kit of deployable specs, models and requirements

• Announced SNMP/CMIP interworking package reflecting multi-protocol management environments across computing and telecom environments

• First Service Provider committee formed to gather SP market requirements for IT technologies. Initiative is called SPIRIT for Service Provider Integrated Requirements for Information Technology

• Network Management Forum drops OSI from its name
• OMNIPoint Version 1 is released

• OMNIPoint management interoperability initiative announced with more than eight other organizations signing on as contributors
• BT announced as first company to pass OMNIPoint Release 1 conformance

• Membership reaches 85 member companies from 13 countries
• First set of "Specifications" called Release 1 is published, representing the first 2 two years technical work of the Forum and based on CMIP.

• First Forum Document approved by membership
• OSI/NM Forum Protocol Specification
• Announcement of formation of Industry Liaison program
• Announcement of addition of 19 new members
• More than 50 attendees first "Technical Plenary" meeting, representing the largest group of network management experts assembled to date

• OSI/Network Management Forum Founded.
• Founding eight members are:
  • Amdahl, Corp
  • AT&T
  • British Telecom PLC
  • Hewlett-Packard Co.
  • Northern Telecom, Inc.
  • Telecom Canada
  • STC PLC
  • Unisys Corp
• Vision of Forum is "accelerated availability of interoperable network management products"