TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Quick Insights: Revenue Assurance August 2014
Insights Research: Real-time charging accelerates multi-partner services July 2014
Quick Insights: Network Planning and Optimization June 2014
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It’s a fact. Your customer’s experience directly affects your bottom line. Whether the experience is in person, over the phone or while using your services, today, how the customer rates their experience can directly impact your brand reputation; loyalty and - ultimately - profitability.
Led by industry experts, this two-day conference summit showcases success stories from operators the world over, examining every aspect of effective management of the customer experience.