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Revenue Assurance

In Depth

Convergent services are a complicated and often costly business. Between delivering the service and collecting the cash, there are literally hundreds of problems that can arise, many of them far from obvious.

The costs incurred from making mistakes can be frightening—not only monetarily, but can also impact customer loyalty and your brand. Something like overcharging may lead to bad publicity, regulatory censure, and customer churn.

Service providers need to identify the root cause, which is often buried deep among interconnected OSS/BSS processes and systems.

The TM Forum Revenue Assurance Program has an extensible framework that enables the deployment of effective Revenue Assurance processes across various activities, processes, systems and network technologies.

TM Forum’s Revenue Assurance Program documents the state of the art in Revenue Assurance. Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge.


Revenue Assurance Maturity Model

Provides a consistent framework to benchmark the revenue assurance capabilities of your organization against the industry. The model defines a clear evolutionary path for the development of your revenue assurance capabilities. An annual Revenue Assurance Maturity Model benchmarking survey assesses a service provider’s maturity against the model and compares their own performance to their industry peers.


Revenue Assurance Solution Suite

Is the industry’s best source of revenue assurance expertise. With quantitative and process-based analysis of revenue leakage, it is fast becoming the de-facto way revenue assurance professionals do business.


Revenue Assurance Business Metrics

 A standardized set of metrics covering processes, data integrity, and revenue leakage, providing you with a complete view of your revenue assurance status and trends overtime.


Revenue Assurance Training and Certification

Delivered by renowned revenue assurance experts, this three-day program provides your staff with the expertise to develop a comprehensive revenue assurance program to drive your company up the maturity model, and to higher profits.

To learn more, contact Steve Cotton at scotton@tmforum.org


Revenue Assurance Performance Study

The Revenue Assurance Performance study follows on from the maturity model to compare a subset of the standardised RA KPIs across participating companies. This is undertaken as part of the TM Forum Benchmarking program which provides a powerful, secure and confidential environment for benchmarking business performance. Please see the study page for how to participate.