TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Insights Research: Customer experience - Enterprise customers
How-to Guide: Becoming a customer-centric business October 2014
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The Information Framework (SID) provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes. It reduces complexity in service and system integration, development and design by providing an off the shelf information model that can be quickly adopted by all parties.
Click here for a 5 minute introduction
TM Forum members have access to all of the deliverables and tools associated with Frameworx.
Learn how to get started with the Information Framework.
Only TM Forum members have access to the framework. Review our current membership list to see if your company has joined.
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