TM Forum Insights Business Intelligence Reports are industry updates exploring current industry issues from a CSP perspective. These reports are developed in collaboration between the TM Forum Business Benchmarking Program and well known industry analysts and provide a melding of big picture trends from the analysts with supporting detail from recent TM Forum Business Benchmarking studies.
 Insights Business Intelligence Reports are a benefit of TM Forum membership and are available free to all members as a pdf download. For more information on how to become a member, click here.
| | Insights Business Intelligence Report
The Customer Is King
|  TM Forum Business Benchmarking and industry research specialist, Hot Telecom, examine real-world information from the global industry as well as the 160 CSP benchmarking participants, to help evaluate potential growth areas, as well as areas of attrition and loss.
CSPs get the facts they need to balance near-term needs for profit with an eye toward future growth. The data included in this report make it a valuable tool for understanding where acquisition, expansion into new regions, and build-out for bandwidth are necessary.
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Insights Business Intelligence Report
Winning in a Shrinking World: Seizing the Opportunities |  ![[Open Quote]](/sdata/content/icons/quote_open.png) Pervasive, individualized services are driving substantial changes to billing systems and processes. These services shift control to the subscriber and place focus on the service, customer experience, real-time billing, and the n![[Close Quote]](/sdata/content/icons/quote_closed.png) eed for a single view of the customer data record. | | – Martin Creaner, president and COO, TM Forum |
“Winning in a Shrinking World: Seizing the Opportunities” is the latest in a series of TM Forum Insights Business Intelligence reports, exclusively available to TM Forum Members. The report offers valuable insights from TM Forum and Analysys Mason, the telecommunications analyst firm, on revenue growth by region and steps to assure successful completion of transformation initiatives.
The report incorporates analysis of data gathered by TM Forum’s Business Benchmarking Program, which includes more than 130 Service Provider participants from around the world.
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Insights Business Intelligence Report
Winning in a Shrinking World: Significance of the Billing Metamorphosis |  | Pervasive, individualized services are driving substantial changes to billing systems and processes. These services shift control to the subscriber and place focus on the service, customer experience, real-time billing, and the need for a single view of the customer data record. | | – Tonia Graham, TM Forum Business Benchmarking Program Manager. |
“Winning in a Shrinking World: Significance of the Billing Metamorphosis” is the latest in a series of TM Forum Insights Business Intelligence reports, exclusively available to TM Forum Members. The report offers valuable insights from TM Forum and Stratecast, the telecommunications strategy and analyst firm (a division of Frost and Sullivan), on the impact new converged, multimedia services have on billing systems.
The report incorporates analysis of data gathered by TM Forum’s Business Benchmarking Program, which includes more than 130 Service Provider participants from around the world. The report was supported through sponsorship by Amdocs (NYSE: DOX).
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