| Research Streams |
Currently the Business Benchmark program conducts studies in five research streams:
|
The TM Forum Benchmarking Program uses Benchmarking studies to get at the numbers and Benchmarking surveys to get at the ideas!
The TM Forum Benchmarking Program carries out metric-based Benchmarking Studies to reveal business performance results and Benchmarking Secure Surveys to address critical operational topics!
Metric-based Benchmark Studies: Service Providers contribute their results in studies ranging from tactical to business performance data. Each study is composed of metrics drawn from an extensive (90+) library of predefined metrics. Studies cover a range of current topics.
Secure Surveys: Service Providers contribute to surveys about critical operational topics. Surveys are composed of questions targeting the qualitative aspects of performance. Since participation is secure and participant’s identities are protected, Service Providers may participate in confidence.
Special Studies: Special Studies are one-time studies developed to provide insights into a particular hot industry issue of concern to 5 or more service providers. Special studies may address any aspect of business performance. If you have a proposal for a Special Study please contact us at benchmark@tmforum.org.
Custom Studies: Commissioned to address topics of interest to individual service providers or vendors.
At all stages in the benchmarking process participants privacy and security is protected
TheTM Forum Benchmarking is conducted through a secure web-portal. Theprocess, software, and physical environment have been audited andapproved by several unaffiliated security auditors. If you need more information, a meeting can be arranged with the TM Forum CIO.
| Business Performance for Broadband Services - Research Stream | The Broadband Business Performance Study is a continuing study developed to provide insights into critical business performance indicators which are of interest to players in the broadband sector. Broadband or High Speed Internet Services are data communications products and services which allow customers to transfer data-encoded information by means of electrical and/or optical transmission systems at data rates ranging from 382Kbps to 30Mbps (and growing).
- DSL, ADSL,
- ISDL
- Cable Broadband
- Satellite Broadband
| - Wireless broadband is not included
- Includes all market segments including wholesale and retail
|
The Latest study includes 23 metrics selected to supply a view of performance in Customer Experience, Operational Efficiency, and Revenue and Margin.
View the broadband study description document now.
The Order-to-Cash special study focused on the customer acquisition to cash dynamic. As the first study on this topic this study set a baseline by capturing Order-To-Cash for Q2 and Q1 2007. Based around 9 Key Performance Indicators, this survey allowed service providers to compare their performance to peers and competitors in complete confidence.
View the Order to Cash study description document now.
| |
Business Performance for Mobile Research Stream
| Mobile Services Study is a continuing study which looks at metrics covering Customer Experience and Revenue and Margin in all mobile market segments including consumer, wholesale and MVNO
Mobile voice and voice related features such as voicemail supported by 2G, 2.5G, and 3G networks
Data services, Content and applications supported by 2.5G and 3G networks, such as email, internet access, and downloads.
Data services addressed by evolving hybrid wireless networks such as Wi-Fi with 2.5G or 3G networks.
View the Mobile Services Study Description Document now | |
Business Performance for High Speed Business Services Research Stream
| The High Speed Business Services Study is a continuing study which looks at critical business indicators in Retail and wholesale market segments for both Domestic or regional service -such as North America or Western Europe.
High Speed Services include:
- ATM (Asynchronous Transfer Mode)
- MIS (Managed Internet Service)
- Internet Backbone
| - Backhaul
- Virtual Private Network, IP VPNs, MLPS IP VPNs, etc.
- Private Line, Ethernet Private Line, etc.
| View the High Speed Study Description Document now | |
Business Performance for Converged Services Research Stream
| | The Converged Services Study is an upcoming study which looks at critical business indicators. More details coming soon. | |
Revenue Management Research Stream
| | The Billing Performance Study is structured to provide insights into the time and cost necessary to execute/manage the billing process as well as a view into the customer experience. The study includes metrics selected to measure time and relative efficiency from start of bill preparation to bill dispatch as well as several additional measures to assure a meaningful comparison. There is no Service Offering dependency and participants may be wireline, cable, and/or wireless operators View the Billing Performance Study Description Document now.
The Revenue Assurance Maturity study
| |