Insights Business Intelligence Reports Available to Download Here Business Benchmarking Studies The Business Benchmark program conducts studies in five research streams: Business Performance for Broadband Services Business Performance for Mobile Services Business Performance for High-Speed Business Services (such as IP VPNs) Business Performance for Converged Services Revenue Management topics such as Billing Performance and Revenue Assurance Business Performance Studies compare operational performance in the following key areas: Customer experience indicators for call center, fulfillment, and assurance Operational efficiency indicators, such as process cost, time, and rework Financial performance indicators, such as time from order to cash. Revenue Management studies and secure surveys cover billing and revenue assurance topics. Custom Studies can also be commissioned to address topics of interest to individual service providers or vendors. TM Forum Benchmarking is conducted through a secure web-portal. The process, software, and physical environment have been audited and approved by several unaffiliated security auditors. Participate in a Benchmarking Study Contact us for more information Insights Business Intelligence Reports Insights Business Intelligence Reports explore current industry issues from a Service Provider perspective. The reports meld strategic trends provided by well-known industry analysts with supporting detail from recent TM Forum Business Benchmarking studies. Member Reports are available exclusively to the TM Forum’s membership of more than 700 member companies. They are available free to members as pdf downloads. See Insights Business Intelligence Reports TM Forum Benchmarking Partner Program TM Forum’s Business Benchmarking program has joined forces with CEVEYSYSTEMS to provide TM Forum members the opportunity to benchmark their sales organizations using CEVEYSYSTEMS’ International Sales Performance Index (ISPI). CEVEYSYSTEMS’ International Sales Performance Index (ISPI) is a fee-based benchmarking study designed for Software and Hardware Suppliers as well as Service Providers whose sales teams have 13 – 1,000 people. The study will open from November 1st 2009 through to March 2010 with results available in April 2010. TM Forum will provide free to members a Quick Insights Report in May 2010 detailing aggregate findings from the Study. View this short overview presentation about the program, watch a recorded version of the webinar broadcast on September 1st or contact the TMF/Cevey ISPI Benchmark team for more information about the program. Benchmarking Program Benefits Service Providers pool critical industry data in a secure and trusted environment. Regular studies provide updates on industry shifts and trends. Special studies can be created at the request of 5 or more Service Providers Service Provider participants receive personalized reports outlining their performance. Service Providers drive selection of the study metrics.
Business Performance Studies compare operational performance in the following key areas:
Custom Studies can also be commissioned to address topics of interest to individual service providers or vendors.
Participate in a Benchmarking Study
Contact us for more information
Service Providers pool critical industry data in a secure and trusted environment.
Service Providers drive selection of the study metrics.