Profitability starts with your ability to manage the revenue
Convergys and cVidya Networks presented a real-life scenario in use at Swisscom, where most of the content usage events are initially pre-rated by the content providers. The solution demo showed communications service providers how to provide an open platform to the content providers and at the same time assuring trustable and profitable content services. | | “ | Content business offers a broad range of facilities starting with information up to entertainment. Its highly dynamic nature leads to a wide range of business models and prices plans.
The challenge is to redesign the current control framework which is based on classical Revenue Assurance methodologies and provide a pragmatic and cost-efficient new generation of early alarm system which maximizes revenue hand in hand with the flexible, broad and dynamic world of content business... More
- Theodora Simeonidis-Orenstein, Swisscom | ” |
| | Business Proposition | Stop by to view live demonstrations of our solution in action. Gain a better understanding of how to:
- Verify that content charges are within the agreed upon range before they get into the billing cycle
- Reduce cost at customer care center
- Reduce associated legal risks due to charging errors
- Detect, analyze, and manage abnormal content events
- Ensure superior customer experience
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| Demonstration Scenarios | | Scenario 1: Pre-rated Content - Content provider generates pre-rated events (events for which the content provider calculates the rates).
- The events are guided to the pre paid or post paid billing stream.
- The pre/post paid balance of the customers is updated.
- Settlement balance is updated.
- The Rating and Billing Verification (RBV) verifies that the rate is within the allowed range, that the charge amount by the content provider is indeed the amount charged to the customer, and that the settlement values are correct.
- Discrepancies cases and alarms are generated as needed.
Scenario 2: Analytical Revenue Assurance for Content - All the events generated by the content providers are accumulated by the billing and Analytical Revenue Assurance systems.
- Each month all the accumulated results in the billing system are passed to the Analytical RA.
- RA system calculates KPIs and looks for exceptional behaviors that can be results of technical problems, human errors, or fraud.
- Discrepancies cases and alarms are generated as needed.
 More... |
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