Revenue Assurance & Revenue Management – What’s the Difference?

Defining terms, and agreeing to them, is an important step for the new TM Forum initiative.

By David Smith, Director, ABIS & Associates Ltd.

These two important areas are different in principle, require different (but overlapping) skill sets and merit different Key Performance Indicators (KPIs) to measure and report on their respective contributions to improving business performance.

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News & Views

Pre-paid Billing Driving Growth in African Telecom Market
Tony Poulos, Head of TM Forum’s Revenue Management Sector, discusses how a common billing model has helped spur remarkable growth on an extremely vast and diverse continent.
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Real-time Billing – Online Charging
Orga Systems’ Mathias Liebe delves into bridging the gap between existing IN, IT and future All-IP/IMS networks.
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Be Part of TM Forum’s Billing Industry Benchmark
Join the more than 10 service provider members who have already signed up to be part of our 2008 Billing Performance Benchmarking Study.
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Ask Dr. Bill
The doctor is in to answer your billing-related questions.
Ask Dr. Bill

Events & Trends

BIMS 2008 Attendee Survey Shows Importance of KPIs
Results show KPIs are critical, but that most operators are forced to create their own – leading to a false sense of security
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Billing, Revenue Assurance and Services Courses at Management World
Join us in Orlando this November for training courses on numerous TM Forum topics, including:

Next Generation Billing Overview
Revenue Assurance, Maturity Model
Service Delivery Framework Overview

Revenue Assurance Study to Answer Key Questions
TM Forum’s first Revenue Assurance study, which will provide exciting insights into RA practices, is still open for participation.
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New Management World Summit Focuses on BSS
Experience the New Revenue Management & Customer Experience Summit at Management World Orlando. Run over 3 days by industry experts it will provide insight into the tools and processes needed to drive up customer service at lower cost, and manage revenue in new business models such as advertising based services and complex value chains.

Coming Up