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May 7, 2010
Welcome to a jam-packed issue of Inside Revenue Management. As a prelude to Management World 2010 in Nice later this month, we have two presenters as guest writers covering those topical issues of e-billing and mobile payments. In addition, Jonathan Dharmapalan, the leader of Ernst & Young's Global Telecommunications Advisory Services, writes about who is actually innovating today; his comments may surprise you.
We are very proud that Revenue Management has its own full stream at this year’s Management World, and I can guarantee that anybody attending will not be disappointed.
We look forward to seeing you there!
Tony Poulos, Head of Revenue Management, TM Forum
Mobile Payments - Safer than Cards? With billions of mobile phones and customers in all corners of the world, it makes sense that these devices will be used more and more as methods of payment and not just for communications. David Birch and Neil Livingston of Consult Hyperion take a close look at the risks and vulnerabilities of mobile payments and whether or not they may signal the end of traditional credit cards. Read More
While operators still have the advantage of holding primary consumer relationships, according to Jonathan Dhamapalan of Ernst & Young, they must invest in R&D, attract new talent and partner closely with service providers to create more compelling services that will forge a loyal customer base and allow them to control their own destiny. Read More
Sian Williams, VP Group Fraud & RA, France Telecom Group, will be opening the Revenue Management & Profitability Summit at Management World 2010 with a France Telecom Group case study on preventing revenue leakage, aligning fraud and revenue assurance to IP and evolving technologies and much more.
Register today to hear this and many other case studies and presentations.
As the revenue management evolution takes off, the latest report to emerge from TM Forum’s Business Benchmarking Program explores the challenges ahead for CSPs. Featuring a virtual panel discussion involving leading billing vendors, read about predictions and drivers for billing systems, as well as opinions on current issues and future directions.
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4th Annual Mobile Financial Services Summit – May 25-26 – Singapore
TM Forum Guest Speaker: Tony Poulos, Head of Revenue Management Sector