 | | May 7, 2010 Editor's Note Welcome to a jam-packed issue of Inside Revenue Management. As a prelude to Management World 2010 in Nice later this month, we have two presenters as guest writers covering those topical issues of e-billing and mobile payments. In addition, Jonathan Dharmapalan, the leader of Ernst & Young's Global Telecommunications Advisory Services, writes about who is actually innovating today; his comments may surprise you. We are very proud that Revenue Management has its own full stream at this year’s Management World, and I can guarantee that anybody attending will not be disappointed. We look forward to seeing you there! Tony Poulos, Head of Revenue Management, TM Forum | | | |
| | Articles | | | | | | Mobile Payments - Safer than Cards?
With billions of mobile phones and customers in all corners of the world, it makes sense that these devices will be used more and more as methods of payment and not just for communications. David Birch and Neil Livingston of Consult Hyperion take a close look at the risks and vulnerabilities of mobile payments and whether or not they may signal the end of traditional credit cards.
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| E-billing: Understanding the Adoption Barriers
As long as bill and statement presentment is only offered on websites, consumers will resist efforts to suppress their paper delivery. Secure electronic document delivery via email is the answer, according to Garin Toren, CEO of Striata, because it doesn't require enrollment or any effort by the consumer.
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| | Who’s Innovating Now? While operators still have the advantage of holding primary consumer relationships, according to Jonathan Dhamapalan of Ernst & Young, they must invest in R&D, attract new talent and partner closely with service providers to create more compelling services that will forge a loyal customer base and allow them to control their own destiny.
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| | Sponsored Article | Is Your Business Reaching its Optimum Performance?
Performance management is a set of activities ensuring that certain goals are met at all times and can be applied in numerous business areas, including personnel, processes, departments, projects, finance, general performance of the organization and more. The question is how can the activities connected with performance management of business-critical processes within a large organization be supported?
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