Different opportunities and challenges exist in different markets across the world, but all are faced with the task of transformation. The industry is in transition; becoming more complex, as communications service providers try to do more, but at the same time there is pressure on spending. Those who are able to create the leanest business processes, the simplest customer interfaces and have the most skilled personnel to meet the demands of their customers will be the winners. Consequently, the role of OSS/BSS is at the center of building capabilities for efficient and profitable business transformation.

Transformation to manage customer experience

The customer experience is not just about the applications end-users employ, it is also about their touch points with the operator. Generally, five drivers influence this: cost and billing, network performance and service quality, service and device portfolio, customer service, and brand. The greatest returns in customer experience are achieved by focusing on those drivers that carry the highest importance for the customer, but are being managed least well by the operator.

Want to find out more?

Visit us at booth #91 to see our demonstrations, which cover the following two main themes:

Build capabilities for business transformation:

• Take the driver’s seat to ensure you have the right capabilities
• Build the agility through transition to next-generation OSS
• Optimize your strategic assets by harmonization through horizontal OSS
• Revenue driven customer experience
• Your customer at the center of your business

If you want to learn more about our partner ecosystem, please schedule a separate demonstration by sending email here.

You can also contact us or sign up to our new OSS/BSS newsletter through our website and view our video about the importance of OSS/BSS in business transformation.