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In just over a week, communications professionals from far and wide will converge on Orlando, Florida, but the main attraction won’t be the many theme parks in the area. Rather, it’ll be the concentration of knowledge, ideas, real-world solutions, networking and much more at Management World Americas 2011. In this special edition of Inside Track, we preview this important event with a look at Forumville and the 7 Catalyst demonstrations you’ll find there; the valuable training and certification courses being offered during the week; and the view from Martin Creaner, TM Forum President and CEO, on why Management World Americas is the place to be.
In addition, we have a really interesting case study of collaboration in action from our Cable Interest Group as well as an excerpt from our new research report on agile decision making through analytics. It’s a packed issue that gives you a clear snapshot of the challenges in the industry and what's being done to solve them.
Anita Karvé, Newsletter Editor
Details have emerged of a sweetheart deal between the U.S. regulator, the FCC, and wireless operators on a voluntary code to inform customers when they approach pre-set limits on their plans, especially data usage, and also when they exceed the tiers and are about to be charged extra. With the ink hardly dry on that overdue piece of news, there emerged a much more sensational headline that one customer was presented with a bill for over $200,000!
Worryingly, Ovum's biennial survey of wholesale customers found that the performance of suppliers has declined against most of the criteria that matter most to buyers. The service levels, repair times and product and service features offered by suppliers influence the buying decisions of wholesale customers the most after price, yet supplier performance on all three has declined during the last two years.
As if to throw caution to the wind, Sprint management is promoting unlimited data plans in conjunction with the long-awaited introduction of the iPhone 4S to its stable. Sounds familiar, doesn't it? AT&T did exactly the same over four years ago when it launched the original iPhone, only to rescind its generous offer after the load stress was felt across its network.
While the storm clouds of economic uncertainty are still on the horizon, the communications industry has many reasons to expect clearer skies. Martin Creaner, President and CEO of TM Forum, gives us his views of what’s happening in the industry and why Management World Americas 2011 is the place to be to learn where we stand today and, more importantly, how to succeed no matter the weather.
Next month in Orlando, one of the cornerstones of Management World Americas 2011 will be Forumville. Located right on the Expo floor, this is your one-stop shop where TM Forum's best practices, standards, Frameworx and collaborative programs come to life. To whet your appetite for what's in store, check out our top 10 reasons why you should be there.
How can service providers deal with increasing complexity while trying to boost customer loyalty, speed innovation and reduce costs? Although decision support tools such as analytics and business intelligence in general offer the raw promise of breakthrough results, these outcomes have been difficult to come by. Service providers have struggled with problematic data sources, incomplete tools and skepticism on the part of the business community. In a brand new Quick Insights report, author Rob Rich explores approaches to improving business results with analytics. Find out more in this excerpt.
Management World Americas 2011 starts in just over a week – can you afford to miss out? The premier communications conference for the Americas is the only event to take you from theory to reality, addressing the most pressing needs of the communications industry. Featuring winning Keynote Perspectives, a jam-packed conference agenda, a bustling Expo, TM Forum Training and Certification, the Executive Program and more, there is something for everyone.
As with most things in business, a true need drove the Cable Interest Group to create its first Frameworx Quick Start Pack in less than 3 months. This project is an example of how TM Forum's Collaboration Community brings together the right parties across the value chain to define a problem and create a new best practice or standard that provides a solution.
Read our latest report which addresses security and privacy issues, including a look at the Forum's collaboration work with the defense industry.
"One of the exercises in the eTOM Implementer's workshop has the students identify possible gaps in the eTOM in support of these key functional areas. And to fill the gaps."
Earlier this week, TM Forum unveiled the next stage of its groundbreaking Business Metrics Automation program by launching the Business Metrics Automation Certification program, which delivers the next step towards real-time automated benchmarking. The program enables software suppliers to gain an independent assessment of their solutions’ conformance to the industry standard TM Forum Frameworx Business Metrics.
This Catalyst, which is championed by three major U.S. MSOs – Charter Communications, Cox Communications and Time Warner Cable – will provide a 'Quick Start' guide that will show the business processes necessary to deliver 'TV Everywhere' using the Business Process Framework (eTOM). Read More
Featuring case studies and interactive presentations, TM Forum's Frameworx Spotlight at Management World Americas 2011 on Monday, Nov. 7, is designed to highlight where and how Frameworx can enable service providers to navigate the increasingly complex communications value chain and simplify operations to focus on what matters most—growing their businesses and offering profitable new services. This event is free to attend. To reserve your place, please email email@example.com.
Sunday, Nov. 6
Monday, Nov. 7
Thursday, Nov. 10 & Friday, Nov. 11: