 | | March 11, 2011 Editor's Note The Middle East has certainly been an interesting place for the communications industry over the past few years. We’ve seen a lot of mergers and acquisitions, and some local operators have even extended their reach to other continents. But even with all of these changes, providers in the region are still focused on critical tasks like growing their customer base and bringing in additional revenues.
Management World Middle East (March 22-23, Dubai) is the event for communications companies in this region and for those who do business there or want to know more about this burgeoning market. To help kick things off, we have a preview of Management World Middle East, a revenue assurance case study from Qatar’s Qtel and an article from Peppers & Rogers Group on what operators in this part of the world can do to encourage organic growth and better compete in today’s global communications market. Anita Karvé, Newsletter Editor
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 | | | | | | News & Views | | | | | | Facebook Frightens Me Since the entire goal of social networking is to help you connect and communicate with other people, the privacy settings on most default to ‘Wide Open’.  Read More | |  | | | |
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| | | Articles | | | | | | Management World Middle East – Your Passport to a Key Region of the World With TM Forum’s flagship event in the region just around the corner (March 22-23, Dubai), Tony Poulos, BSS Evangelist at TM Forum and a speaker at Management World Middle East, gives us a preview of the keynotes, interactive roundtables and other items on the agenda during this not-to-miss conference. Read More | |  | | | | | | Qtel Group’s Revenue Assurance Program Aims to Deliver $105 Million to the Bottom Line Qtel Group has grown from a single country operator with 500,000 customers in 2005 to a global player having a presence in 17 markets in the Middle East, North Africa and Southeast Asia, with 69 million customers. Qtel International is the centralized managed services arm, charged with increasing shareholder value across Qtel Group from driving synergies, standardization and the use of best practices. The operator turned to TM Forum’s Revenue Assurance Maturity Model as the basis for a 3-year program to add $105 million annually to the bottom line by 2012. Read More | | 
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| | Collaboration Sows the Seeds of Organic Growth The telecom industry is at a crossroads. New technology, customer demands and economic realities are forcing firms to reevaluate how they do business. This is particularly evident in the burgeoning markets of the Middle East and Africa, and their experiences can serve as a lesson for operators looking to compete in the new global telecom market. Ozan Bayulgen of Peppers & Rogers Group takes a look at what all of the recent merger and acquisition activity in the region means for operators and recommends 4 critical approaches that group-level strategy and marketing functions should adopt. Read More | | 
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| | | Conferences | | | | | | Last Chance to Register for Management World Middle East Management World Middle East is less than two weeks away – have you made plans to attend the region’s premier communications event? Management World Middle East brings together the region’s leading service providers to examine how innovation holds the keys to future growth and how operational agility is essential in delivering that growth. Featuring the esteemed Keynote Perspectives program, a jam-packed conference agenda, TM Forum Training and Certification courses, various networking opportunities, a diverse Expo and more, this is one event you can’t afford to miss. Read More | |  | | | | | | Other Conferences | | Register Now for Management World 2011 | | Call for Speakers Now Open for Management World Africa 2011 | |
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| Webcasts | | | The Key Role of DPI and Network Intelligence in Mobile Networks
March 16, 12 p.m. ET/4 p.m. UK
As the demand for mobile broadband usage fuels global deployments of 4G technologies, service providers must change the way QoS, traffic management and customer experience are handled in their networks. Central to any operator’s successful deployment will be the ability to understand detailed network traffic in real time. Through a series of case studies, this webinar will address challenges and opportunities in the LTE era, how DPI use cases are evolving and what this means for the stakeholders in the value chain.
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| Training | | | | Industry Leaders Bring Practical Knowledge Join our seasoned professionals as they lead training in key components of Frameworx, including the Business Process and Information Frameworks. Take advantage of the years they have spent within companies like yours providing their expertise in the best practices and standards promoted by TM Forum. Mar. 20-24: Management World Middle East (Dubai)
May 22-26: Management World 2011 (Dublin) Read More |
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