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If you like ducks, the Peabody Orlando was the place to see them splashing around in the hotel lobby fountain. But if you're interested in the opportunities and challenges of growing revenue in today’s highly competitive market, then Management World Americas in the hotel was the place to be this week.
In this issue of Inside Track, we look at some of the insightful sessions and real-world case studies that some of the 1,200 attendees experienced firsthand. Whether it was one of the seven real-world Catalyst projects, keynote sessions from industry experts, conference sessions and intensive debates on subjects ranging from cloud and cable to revenue management and optimizing customer experience, this was a week to talk, share ideas, learn from peers and even see a few ducks up close.
Anita Karvé, Newsletter Editor
Just how important is the 'revenue management' department to the C-suite? According to a group debating the subject intensively at Management World Americas - very! Gone are the days that 'revenue management' (RM) simply meant billing and collections.
The burgeoning mobile content industry in Indonesia has been brought to its knees by a moratorium imposed by the Indonesia Telecommunication Regulatory Body (BRTI) and the Ministry of Communication. The action has effectively stopped all sales of premium mobile content over the existing mobile networks and stems from a spate of consumer complaints, in excess of 9,000, over the suspicious and unaccountable loss of pre-paid credit balances
From the middle of 2012, Singapore consumers will be able to 'tap' and pay for their purchases at more than 20,000 retail points and taxis using their Near Field Communication (NFC) enabled mobile phones. Businesses will also be able to provide interactive and targeted content to consumers through NFC-enabled digital signage located at more than 600 locations in major shopping malls and office buildings throughout Singapore.
In Orlando this week, 1,200 delegates saw real ducks in the Peabody fountain, with the theme carried throughout the property. But the other pervasive themes this week were focused on the opportunities and challenges of growing revenue in today’s highly competitive market.
On Tuesday afternoon at Management World Americas, attendees were treated to a panel discussion on smart grid, a subject that hasn’t typically been top of mind for telecom workers, but is increasingly becoming of more and more interest.
At the session keynote of the New Services in Cable Summit on Wednesday morning, Stefan Berg, CIO of Com Hem, the largest MSO in Sweden, gave an informative talk on how his company – which has 1.8 million subscribers – adopted ‘lean’ principles in order to improve processes and reduce waste.
Security and privacy issues are galloping up corporate agendas, but many would argue their progress isn't fast enough and is late in the day. Breaches in security and privacy damage countries, companies and individuals, and incidents make the headlines every day. In this brand new Quick Insights report, Annie Turner, publications managing editor, TM Forum, explores the dangers facing companies and how some relatively simple measures can improve security and reduce risk.
Don't let the discussions you started at this week's Management World Americas fizzle out. Submit your proposal for the Call for Speakers for Management World 2012 (May 21-24; Dublin) and make sure the conversation continues! Management World 2012 will be more interactive than ever, offering a wide variety of session formats, including detailed case studies, audience-driven interactive sessions, expert-led panels and debates and exclusive interviews with top executives. Click on the link below to view the topics areas, and be sure to submit your proposal by November 21!
Congratulations to Microsoft for the successful completion of its Business Analytics Accelerator for Telecommunications Release 1.0 Frameworx 10 assessment. In addition, ConceptWave has added OrderCare® & Rapid CRM Release 6 Frameworx 10 assessments to the earlier certification of their Catalog Management 5.0 product. The ConceptWave assessment addressed Business Process Framework 9.0 and Information Framework 9.0.
The TM Forum Case Study Handbook is packed with up-to-date success stories from service providers around the globe. All have used the Forum's Frameworx suite of standards, best practices, training, Business Benchmarking and Catalyst Programs to evolve their businesses and gain big advantages in our highly competitive world.
"I was back visiting China last week, and in addition to my work there, I was also putting the finishing touches on the first three chapters of a new book. Hopefully this book will be of some assistance in explaining how to use the SID for database design."
Saudi Arabia is the largest telecom market in the Gulf Cooperation Council and is a market brimming with opportunity for service providers, their partners and suppliers. The case study-led agenda, taking place on December 12, demonstrates how Saudi service providers are leveraging TM Forum Frameworx to transform their businesses for growth.
We'd like to thank everyone who participated in our Cable Initiative Update webinar this week and for your feedback on the poll questions as it will allow us to get better focus going forward. For anyone who was not able to join in, you can find it recorded and also available for download.