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Training for the Industry's Competitive Race
Editor's Note Standards and best practices are extremely critical to ensuring the success of deployments within communications service providers and their suppliers and partners. But rather than just existing in a vacuum, standards – such as Frameworx – need the backing of a solid program that delivers training and other knowledge to truly offer the complete package.
In this issue of Inside Track, instead of just listing upcoming TM Forum training courses and cities, we take a look at the full range of training offerings – including new courses and locations – and the positive impact and benefits received by member companies. We also get a firsthand account from Andy Chalmers, a TM Forum trainer who travels the world – in economy class he’ll have you know – and shares his experiences on meeting new people, experiencing different cultures and what it takes to deliver an effective training course. Anita Karvé, Newsletter Editor 
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| Coming Clean on Dirty Data It's pretty certain that most CSPs are mindful that their data is neither clean nor consistent across their operations. Anyone embarking in any form of transformation project finds data cleansing the first major hurdle.  Read More |
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| Blame the Apps You would think that Apple, with its once-stringent acceptance process, would be concerned about data-hogging apps and those that are clearly badly written in terms of optimization of network resources. Read More | | |
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| TM Forum Taps into Broad Market Expertise with New
Board Appointments TM Forum has announced that in 2012, six new members will join its Board of Directors. The addition of the new Directors accurately reflects TM Forum's rapidly growing membership as communications and other sectors, including defense communications, converge. These new Directors bring a wealth of knowledge to an already stellar group that sets strategy, direction and priorities for TM Forum's 800-plus member companies. Read More | | |
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| Crossing the Road in Chennai As a TM Forum Trainer, Andy Chalmers, Director of Implementation Products, travels the world, meets interesting people and delivers critical knowledge about Frameworx and its implementation. Hear firsthand about the life of a trainer and what happens after that 16-hour flight in economy to reach an on-site training destination on the other side of the world. Read More |
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| TELE Greenland Gains Numerous Benefits from TM Forum Training and Certification As the sole communications provider in the country of Greenland, TELE Greenland delivers telephone, data and other services to almost 60,000 residents. The organization has taken advantage of TM Forum training and certification in a number of areas, and Andrew Aparico, Chief Architect, tells us why TELE Greenland chose TM Forum training, what benefits they have received and what aspects of TM Forum training courses have proven most useful on a day-to-day basis. Read More |
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| Revenue Assurance Pays for Itself During Rollout Thailand's True Corporation turned to TM Forum's Revenue Assurance framework, sending 10 key staff to gain accreditation in its best practices and adopting the Forum's Revenue Assurance Maturity Model and tools from the Revenue Assurance Solution Suite – all of which contributed to True's program of detecting leaks and recovering more than enough revenue to pay the assurance team's annual salary before deployment was even complete. Read More |
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| Become Better Prepared to Face Today’s
Industry Challenges Register today for official TM Forum Training courses and Certification taking place at Management World 2012 (May 21-24, Dublin). Accelerate your career and projects with training on today's hottest initiatives and best practices, including TM Forum Frameworx – the most widely adopted industry standard. Visit our website to find out more, and while you are there, don’t forget to register for the main conference by December 20 to save!
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|  | | | | Other Conferences | | TM Forum Action Week Madrid – Jan. 23-27, 2012 | | Management World Asia 2012 – Feb. 7-8, 2012 | | | | | | | |
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| Frameworx Overview Training and Certification Right at Your Desk Now you can get all of the benefits of TM Forum Training in a convenient online format that's available whenever you are. Designed by subject matter expert John Reilly, Frameworx Overview online allows you to set your pace and take advantage of multiple-seat discounts and no travel expenses. Currently available in English, Frameworx Overview online will soon be available in Spanish as well. And look for Frameworx Level 2 online knowledge certification exams coming in early 2012 in both English and Spanish. Read More |
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| | Other Best Practices & Standards | | HP Completes Product Certification as Frameworx Conformance Accelerates | | Forumville Theater Presentations Now Available for Download | | |
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| TM Forum 2012 Excellence Awards Nominations
Now Open
The TM Forum Excellence Awards recognizes global leaders in the communications industry and their contributions. There are 4 categories to choose from; Business Innovation, Industry Leadership, Operational Excellence and Solution Excellence.
Nominations are now open for the 2012 Excellence Awards. All entries must be received by February 10, so submit your nomination today!
Read More | |  | | | | | Customer Experience Management Training
Makes a Splash After a very successful debut at Management World Americas 2011 last month, the 1-day Customer Experience Management (CEM) Distilled course will be joined by a 2-day CEM Practitioner's Workshop in early 2012. In addition, look for CEM Roadshows, coming to a city near you, where you can learn all about this very critical topic.
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| Take the Cable Initiative Planning Survey TM Forum is pleased to announce that our Cable Initiative has had tremendous growth and success in 2011. We would like to take this opportunity to thank you for your support and ask for your feedback and input to our planning via our 2012 Cable Initiative Planning Survey. By participating in the 2012 Cable Initiative Planning Survey, you will provide guidance and vision into what areas are most valuable to the Cable Industry. We will be sharing the results of the survey at TM Forum Action Week in Madrid in January. Click here to take the survey. If you have questions or comments, please contact Craig Bachmann. |
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| | | | | | | TM Forum Training Visits New Cities in 2012
Next year, TM Forum training courses will come to several cities for the first time, including Hong Kong; Almaty, Kazakhstan; and Warsaw, Poland. In addition, training courses will return to several cities after a brief absence, including Milan, Italy; Wellington, New Zealand; and Casablanca, Morocco. Click the link below to see the full slate of upcoming training courses around the world.
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|  | | | | For information about newsletter sponsorship opportunities, please contact Athar Naser. | | | |  | |