 TM Forum Insights Research provides up-to-date intelligence, analysis, and advice on the important issues and challenges for the communications, media and entertainment industries.
Through quarterly reports, researched and written by our industry experts, TM Forum Insights Research investigates key trends, predictions, opportunities and challenges in this dynamic market from both business-oriented and technology-oriented points-of-view.
Insights Research Report
Evolving SDPs – Essential Plumbing For Smart Pipes | | Just Released |  | Webinar | Watch the Pre-Report Webinar or download the slides.
| | | Communications Service Providers (CSPs) fear being relegated to ‘dumb-pipe’ status. To become ‘smart pipes’ filled with attractive content, applications and communication services, service providers have to redefine and transform themselves through new business models and opening of infrastructure to innovative third-party service providers. Read more
Now Available to TM Forum Members
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Insights Research Report
Customer Experience Management: Driving Loyalty & Profitability |  | Webinar | Watch the Pre-Report Webinar or download the slides.
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In this TM Forum report we strive to accurately depict the relevant issues and priorities developing in organizations striving to become more customer-focused and profitable in the near and mid-term. Read more
Now Available to TM Forum Members
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Insights Research Report
Strategic Transformation for the Digital Economy | 
In this report, sponsored by Nokia Siemens Networks, Martin Dawes
Systems, and Transverse, service providers get guidance for the steps
to take toward business and technology transformation. Read more
Now Available to TM Forum Members
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Quick Insights Reports
TM Forum Quick Insights Reports offer timely analysis of a current ‘hot’ topic, written by our industry experts. Designed to inform member companies about the latest trends in our rapidly changing industry TM Forum Quick Insights reports are not to be missed.
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Upcoming Reports
Insights Research Report
App stores: A Model for Future Service Provider Partnerships? | It seems that every player in the Value chain these days has or is establishing some sort of app store. This TM Forum Insights Research Report looks broadly at app stores as a phenomenon in themselves, but also as a model for future telecom relationships: examining the importance of partner, customer, and revenue management in achieving success. Read more
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| - Cloud Computing
Available July 2010
- Using Analytics to Improve Customer Experience
Available September 2010 | | | |
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