The TM Forum has given much attention to the evolution of next generation networks and the business and operational support systems needed to manage them. There are potential gaps or weaknesses for service problem management, especially for newer, more advanced information and content services. With the increased range of services now being offered and the increasingly competitive market-driven environment, new demands are being placed on the service assurance systems to deliver even higher levels of service to customers.

This release specifies an interface to manage Service Problems that is following the SID Model and is using the newly developed TIP Interface tooling.

The Service Problem Management Release 1.0 consists of:

• TMF522 Service Problem Management (SPM) Business Agreement (BA): describes all requirements and use cases
• Service Problem Management Information Agreement (IA): describes the data and operational model
• Service Problem Management IIS as a package consisting of:  
  • Release Notes
  • TMF522 SPM BA
  • SPM IA
  • Tiger model for SPM
  •  WSDL and XSD files related to SPM

For further information on the TIP Resource and Service Assurance team click here 

Declaration of Patent Interest Form

If you would like help on this material or to join current discussions please visit the TM Forum Integration Program (TIP) Community Area