Selected Sessions from other
Forums of Special Interest to
the Cable Audience:
December 4
Market Update: CTIA's Indices Report
- Understanding where we are to extrapolate
where we're going - Tracking key metrics of investment and
revenue to identify areas of opportunity - What are the most promising avenues of
future growth?
Speaker: Dr. Bob Roche, VP Research, CTIA
December 5
Case Study:
Proyecto Open - deploying new BSS & OSS
- How to succeed in the deployment of new
BSS & OSS - Focusing on the client experience
- Exploring how Cablevision Argentina did it using eTOM as the framework for their business processes
Speaker: Simon Tadeo, Owner of Transformation & Vice President Customer Experience
and Innovation, Cablevision Argentina
December 5
The impact of cloud-based disruptive services on the back office
- Understanding the business process requirements of internet-based service models and revenue streams
- Merging front and back office platforms to increase flexibility of service and company environment
Speaker: Peter Briscoe, Executive Director of Innovation, Business Unit Support Solutions, Ericsson
December 5
Case Study: Revolutionizing the connected customer experience
- Moving from a focus on customer-retention to customer-acquisition: data mining to identify areas of potential
- Working with devices to communicate and deliver as users desire
- Aligning assets and processes to provide better experience and develop products
Speaker: Larry Baziw, Director Next Generation Products & Service Strategy, Rogers Communications
December 6
How to: Use big data to inform technical operations
- Enabling better informed decision making throughout the organization
- Aligning strategic, operational and tactical goals and actions for a systematic transformation of performance
- Using data analysis to create KPIs that drive results
Speaker: Paul Ousterhout, CTO, Cliintel (CFS)
Speaker: Lauri Smith, Senior Director, Field Operations Planning & Analysis, Comcast