Monday, December 3, 2012
7:00 pm – 9:00 pm
Tuesday, December 4, 2012
9:00 am - 12:30 pm Conference Keynotes
The Evolving Role of Service Providers
Transforming an industry – where do we go from here?
- Exploring the evolution of the communications industry dynamics: how digital services are presenting numerous opportunities and driving a need for radical change in all aspects of business operations
- What transformations do service providers of all types need to achieve in order to survive? How should that transformation be approached?
- Understanding the roles that will need to be fulfilled in future value chains, and the core competencies successful players will need to exhibit - How is the TM Forum evolving to remain relevant to this changing market?
Speaker: Martin Creaner, CEO, TM Forum
SPOTLIGHTS: Where are the service providers putting their money?
A look at the latest projects from the largest operators: where are they investing and why? What are they anticipating in terms of market development?
Fariborz (Fari) Ebrahimi, SVP & CIO, Verizon Communications
Robert Hackl, SVP Channel Management , T-Mobile
MARKET UPDATE: CTIA's Indices Report
Understanding where we are to extrapolate where we're going
Tracking key metrics to identify areas of opportunity
What are the most promising avenues of future growth?
Dr. Bob Roche, VP Research, CTIA
CRYSTAL BALL SESSION: The connected world of M2M
Why are enterprises interested in M2M and the connected world of things?
Which verticals will see the greatest growth and revenue potential?
How can we capitalize on the M2M opportunity?
Steve Hilton, Lead Analyst, Analysys Mason
Eric Krauss, Director, M2M Product Management, AT&T Mobility
Jürgen Hase, Vice President M2M Competence Center, Deutsche Telekom
Eric Troup, CTO, WW Communications and Media Industries, Microsoft
Tom Nelson, Director of Marketing, Wholesale and Emerging Solutions, Sprint Nextel
Glenn Eggert, Director, M2M Product Marketing - Verizon Enterprise Solutions, Verizon Wireless
CRYSTAL BALL SESSION: What do the customers want?
Providing digital services for B2B and enterprise is a very different approach to the traditional telco offerings, and the customer expectations are therefore harder to anticipate. Join this panel of enterprise users to hear what they want to achieve and what they look for in a provider.
Isaias Sudit, CEO & Founder, GridGlo
Michael Knorr, Managing Director, Citi Group
Jody Ranck, Consultant & Author, "Connected Health: How Mobile Phones, Cloud, and Big Data Will Reinvent Health Care"
CASE STUDY: Global collaboration on cyber security
As the digital services market grows rapidly and new partnership models are formed, it is increasingly vital to have a strong awareness of the cyber threat. What problems already exist and what can we expect to see over the next few years? What can and must be done in terms of partnerships and global collaboration in order to counter this security threat?
Mischel Kwon, President, Mischel Kwon Associates & former Director US-CERT, United States Department of Homeland Security
12:45 pm - 2:00 pm Lunch: TM Forum Board & Guests
2:00 pm - 2:30 pm Summit Opening Keynote
Thriving in the Digital World
Keith Willets, TM Forum
2:30 pm - 3:30 pm Summit Debate
Building an innovation culture: perspectives from leading innovation labs and disruptive players
Paul Excell, BT
Zenas Hutcheson, Vesbridge Partners
4:00 pm - 4:45 pm Summit Roundtables
M2M service delivery – perspective, opportunities and key challenges
Jurgen Hase, Deutsche Telekom
Senior Representative, Amdocs
Monetizing Big Data and high performance data analytics
Stephane Ribot, Orange Business Services
Scott Stainken, IBM
Von McConnell, Sprint
4:45 pm - 5:30 pm Summit Debate
New business models - how to successfully leverage partnerships & managed services in service delivery
Moderator: Mary Whatman, Parhelion
Ian Galt, Cable & Wireless
Tim Dickson, Dell
Senior Representative, Amdocs
Doug Gilstrap, Ericsson
5:30 pm - 6:00 pm Drinks Reception & Networking
6:30 pm Transport to Orlando Museum of Art
7:00 pm - 10:00pm Networking Dinner - Orlando Museum of Art
Wednesday, December 5, 2012
9:00 am - 10:00 am Summit Debate
Driving customer centricity to new levels - what can we learn from other industries
Rob Rich, TM Forum
Peter Sany, ITCPS Management Consulting
Monte Hong, Accenture
David Sharpley, Amdocs
10:00 am - 11:00 am Summit Roundtables
Delivering enterprise quality services across multiple cloud players and partners
Alex Jinivizian, Verizon
Brian Levy, Juniper Networks
The cloud based back-office – opportunities & challenges of moving operations into the cloud
John Breen, AT&T
Stephen Bowker, Aircom International
Michel Burger, Vodafone
12:00 pm - 1:00 pm Summit Conclusions
What are the over-riding issues that need cross industry collaboration and agreement?
Keith Willetts, TM Forum
1:00 pm - 2:00 pm Closing Lunch
Please note: This event is by invitation only. Please RSVP to Jo Lewis.