| Sunday, May 16 | Monday, May 17 | Tuesday, May 18 | Wednesday, May 19 | Thursday, May 20 |
| AM | 9.00am-5.00pm TM Forum Training Courses | 9.00am-5.00pm TM Forum Training Courses | 9.00am-12.30pm Management World Conference: Welcome, Keynote Perspectives & Excellence Awards Ceremony 9.00am-5.30pm Executive Appointment Service | 8.00-9.00am Cable Networking Breakfast 9am-12pm Executive Program Roundtable - Managing the Customer Experience 9.00am-5:30pm Executive Appointment Service 9am-12.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Enabling Profitable Cloud Services Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 10.00am-7.00pm Management World Expo Open Forumville Open | 7.30am-8.30am Training - Information Framework (SID) Knowledge Certification exam 9.00am-5.00pm TM Forum Training Courses 9.00am-3.00pm Executive Appointment Service 9am-12.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Enabling Profitable Cloud Services Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 10am-2.30pm Management World Expo Open Forumville Open |
| PM | 12.30pm-2pm Attendee Lunch 12.30-7pm Management World Expo Open Forumville Open 12.45pm-1.45pm Government & Defense Lunch 2pm-5pm Executive Program 2pm-5.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit Defense Spotlight | 12.30pm-2pm Attendee Lunch 12.45pm-1:45pm Middle Eastern Networking Lunch 2pm-5pm Executive Program Roundtable - Managing and Monetizing the 4G Environment 2pm-5.30pm Management World Conference Summits: Enabling Profitable Cloud Services Growth through New Content & Innovative Services Summit Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 2.00pm-3:00pm Business Metrics Overview 4.30-6.00pm Cloud Services Initiative Meeting | 12.30pm-2pm Attendee Lunch |
| Evening | 6pm-7pm TM Forum Training Exams | 7:00pm-9.30pm Executive Program VIP Reception TM Forum Training Exams | 6pm-7pm Management World Expo Cocktail Reception 7.00pm-10.30pm Business Networking Evening | 6pm-7pm Management World Expo Cocktail Reception 4.30pm-7pm Cloud Services Initiatives Drinks Reception | 6pm-7pm TM Forum Training Exams |