TM Forum Business Process Framework (eTOM) Distilled
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The TM Forum Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course sets out to provide the attendee with a big picture view of the framework and its use in business process transformation. The student will also hear how the framework has been used in successful projects. |
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| Course Details |
| Code: |
N08-02 & N08-07 |
| Title: |
TM Forum Business Process Framework (eTOM) Distilled |
| Instructors: |
Roger Cutts (Sunday, PM)
&
Marcus Ras (Monday, AM) |
| Day: |
Sunday, May 18, 2008 - PM Only (1:30pm - 5:30pm)
OR
Monday, May 19, 2008 - AM Only (8:30am - 12:30pm) |
| Course level: |
Introductory |
Intended for:
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OSS/BSS professionals including: business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers. |
| Pre-requisites: |
- A general awareness of the TM Forum and its work;
- General recognition of business process modeling as an aid to understanding and improving business operation.
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| Length: |
Half day |
| Technology Being Taught: |
The course aims to provide an overview of the TM Forum Business Process Framework (eTOM) and some high level views on its deployment. It provides the student with information from which they can assess their own deployment business case. It does not provide the student with a deployment methodology. |
| Upon completion, delegates will be able to: |
- Identify all the components of the TM Forum Business Process Framework (eTOM);
- Understand the role of the Business Process Framework (eTOM) within an enterprise, and the benefits of using it;
- Recognize what is required for the framework to be extended to meet enterprise needs;
- Understand how process decomposition of the framework is used to “drill down” to lower levels (“Level 2”);
- Recognize the relationships between the framework and various other models/frameworks (NGOSS, TM Forum Information Framework (SID), TMN, ITIL);
- Understand the necessary steps for decomposing a business process problem and apply the framework to solving it.
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| Agenda: |
- TM Forum Business Process Framework (eTOM) overview;
- Business Process Framework (eTOM) Level one processes;
- Process decomposition and process flows;
- Introducing the Business Process Framework (eTOM) into your organization;
- Business Process Framework (eTOM) in action;
- Business Process Framework (eTOM) and other standards.
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| As with all official TM Forum courses, certificates of achievement will be issued |
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Instructors:
(Sunday Course - 1.30pm-5.30pm)
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Roger Cutts
Roger Cutts has been actively involved with the TM Forum for over 4 years – first as Principal Contact representing one of the world’s leading Mobile Service Providers, and more recently as a consultant and trainer on the TM Forum’s technical work programme.
Roger has over 30 years experience in IT and Telecoms industries covering all aspects of the project lifecycle from Requirements through to Deployment. For several years he worked in the capacity of Global IT Architect, using methods in the workplace which were developed in parallel with his work in the TM Forum contributing to the TM Forum Business Process Framework (eTOM), TM Forum Information Framework (SID) and TM Forum Applications Framework (TAM) teams. These methods included developing a high level functional architecture, creating an application map and using those deliverables to develop a long term strategy and architecture for the organisation. Roger has worked with all the products which make up the NGOSS Methodology.
Roger is a leading proponent of the ideas of Enterprise Architecture, initially described by John Zachman in the 1980s, and a supporter of methodologies such as TOGAF, and sees the NGOSS Methodology as another important tool in this field. |
(Monday Course - 8.30am-12.30pm)
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Marcus Ras
Marcus Ras is an OSS software architect, designer and integrator with a proven industry track record. He has worked with a number of companies worldwide, successfully implementing OSS solutions. Marcus has also successfully introduced the use of NGOSS methodologies in OSS programs complimenting and supporting agile software design and programming. Marcus has given a number of presentations on practical aspects of adopting NGOSS into organizations. He is co-founder of Probity Consulting SA and Tele Management Consultants SA. Marcus is also one of the first people to have successfully passed the TM Forum Certified Consultant program. In his spare time he enjoys cooking for his family and playing golf | | |
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