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The adoption of the TM Forum Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.
The Business Process Framework (eTOM) Implementer's Workshop provides students with practical guidance for implementing, using and extending the framework. Case studies depict how the framework is being used within organizations and exercises allow students to practice the competencies obtained during the workshop. |
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| Course Details |
| Code: |
N08-05 |
| Title: |
TM Forum Business Process Framework (eTOM) Implementer's Workshop |
| Instructor: |
Mike Kelly |
| Day: |
Monday, May 19, 2008: 8:30am - 5:30pm |
| Course level: |
Intermediate |
Intended for:
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- enterprise architects, who can use the TM Forum Business Process Framework (eTOM) as a standardized industry reference, to evaluate where alignment and variation is needed in their organization;
- process designers, who can use framework as a reference Business Process Framework to assist in detailed process analysis and definition;
- system architects, who can use the framework as a requirements tool in directing system solutions to meet business needs.
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| Pre-requisites: |
Understanding of the Business Process Framework (eTOM), preferably attendance at a recent “Business Process Framework (eTOM) Distilled” course. |
| Length: |
One day |
| Highlights: |
This workshop, half of which is dedicated to student practice, offers guidance on developing a Business Process Framework (eTOM) implementation plan, providing a set of guidelines for extending the framework to customize it for an organization's use. It presents a series of examples for using the framework in addition to its use purely as a process framework. |
| Upon completion, delegates will be able to: |
- Describe current work in further decomposing Business Process Framework (eTOM) processes;
- Develop a Business Process Framework (eTOM) implementation plan;
- Begin to map current processes to the framework;
- Understand and address the challenges of introducing the framework into an enterprise;
- Understand guidelines for extending the framework;
- Apply the guidelines to extend the framework;
- Gain an appreciation of the framework’s many uses;
- Begin to put the framework to other uses.
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| Agenda: |
- Business Process Framework (eTOM) review;
- Implementing the framework;
- Using the framework;
- Extending the framework;
- Case studies and student exercises are contained throughout the workshop.
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| As with all official TM Forum courses, certificates of achievement will be issued. |
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Instructor:
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Mike Kelly
Business Process Framework (eTOM) and NGOSS Compliance Program, TM Forum
Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff over six years ago. He is concerned with the technical work program, particularly TM Forum's New Generation Operations Systems and Software (NGOSS) initiative. His particular focus is with the work on the TM Forum Business Process Framework (eTOM) as a business process framework for the industry, and with integrating the business processes from this area with systems developed using the methodology and architecture of TM Forum's
NGOSS program. He is also concerned with work on testing compliance and conformance to NGOSS in OSS/BSS solutions.
Mike has worked in the telecommunications industry for thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy.
Mike is a frequent conference speaker, and also provides training and consultancy to organisations in applying the work of TM Forum and related bodies. | |