Management World 2010


18-20 May, Nice, France 1, Esplanade Kennedy - BP4083 - 06302 Nice cedex 4 – France TM Forum’s Management World 2010, investigated the 3 pillars of success for any organization: investment to grow revenue; investment in customer experience; and investment to cut costs. Management World is the leading global conference focused on the creation, delivery, management and monetization of new world information, communications and entertainment services.

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Key statistics

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3,000 attendees from the Communications, Media & Entertainment and Defense industries
More than 50% of attendees were executives and senior managers
668 companies in attendance from 81 countries from around the world
More than 200 expert speakers

Excellence Awards Winners
2010 Excellence Award Winners Showcase Innovation, Real-World Solutions The TM Forum 2010 Excellence Award winners were announced at Management World in front of a diverse audience of attendees from all over the world. Read more about the categories and winners

Show Daily

Read the news for each day of Management World 2010
Tuesday, May 18
Wednesday, May 19
Thursday, May 20

Keynote Perspectives

2011 Sales

Download the new Management World 2011 sponsorship brochure to rebook! There are some brand new packages and the perfect package is waiting for you! Contact Bill Metzger to book.

Five Days of Management World

	Sunday, May 16	Monday, May 17	Tuesday, May 18	Wednesday, May 19	Thursday, May 20
AM	9.00am-5.00pm TM Forum Training Courses	9.00am-5.00pm TM Forum Training Courses	9.00am-12.30pm Management World Conference: Welcome, Keynote Perspectives & Excellence Awards Ceremony 9.00am-5.30pm Executive Appointment Service	8.00-9.00am Cable Networking Breakfast 9am-12pm Executive Program Roundtable - Managing the Customer Experience 9.00am-5:30pm Executive Appointment Service 9am-12.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Enabling Profitable Cloud Services Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 10.00am-7.00pm Management World Expo Open Forumville Open	7.30am-8.30am Training - Information Framework (SID) Knowledge Certification exam 9.00am-5.00pm TM Forum Training Courses 9.00am-3.00pm Executive Appointment Service 9am-12.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Enabling Profitable Cloud Services Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 10am-2.30pm Management World Expo Open Forumville Open
PM	9.00am-5.00pm TM Forum Training Courses	9.00am-5.00pm TM Forum Training Courses	12.30pm-2pm Attendee Lunch 12.30-7pm Management World Expo Open Forumville Open 12.45pm-1.45pm Government & Defense Lunch 2pm-5pm Executive Program 2pm-5.30pm Management World Conference Summits: Growth through New Content & Innovative Services Summit Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit Defense Spotlight	12.30pm-2pm Attendee Lunch 12.45pm-1:45pm Middle Eastern Networking Lunch 2pm-5pm Executive Program Roundtable - Managing and Monetizing the 4G Environment 2pm-5.30pm Management World Conference Summits: Enabling Profitable Cloud Services Growth through New Content & Innovative Services Summit Successful Business Transformation Summit Driving Technology & Operational Excellence Revenue Management & Profitability Summit Excellent Customer Experience Summit 2.00pm-3:00pm Business Metrics Overview 4.30-6.00pm Cloud Services Initiative Meeting	12.30pm-2pm Attendee Lunch
Evening	6pm-7pm TM Forum Training Exams	7:00pm-9.30pm Executive Program VIP Reception TM Forum Training Exams	6pm-7pm Management World Expo Cocktail Reception 7.00pm-10.30pm Business Networking Evening	6pm-7pm Management World Expo Cocktail Reception 4.30pm-7pm Cloud Services Initiatives Drinks Reception	6pm-7pm TM Forum Training Exams

Management World 2010 Summits:

Growth through New Content & Innovative Services Summit
Hot topics and sessions include:

Exploiting new wholesale to enable IP and telco 2.0 business models
Cloud based services and 2 sided business models; how to succeed in a low margin services value chain
The challenge for Communication Service Providers; how to make money with Over the Top (OTT) services and new channels to market?

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Cloud Services Summit
Hot topics and sessions include:

The possibilities and benefits companies have within the different cloud service models (Infrastructure as a Service; Platform as a Service; and Software as a Service), security, open standards
What role the Communication Service Providers can play in ensuring the ecosystem meets customers’ needs and expectations.
The cost savings, cost avoidance and growth opportunities that Cloud-based services can deliver and the resultant Enterprise strategies for the new millennium

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Successful Business Transformation Summit
Hot topics and sessions include:

Developing winning business, operational and technical transformational strategies
Proven strategies for fragmented markets and new competition
Driving growth and profitability through next generation business models

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Driving Technology & Operational Excellence Summit
Hot topics and sessions include:

Streamlining for Success in the Digital Economy
The real world technical issues and challenges of integration and the delivery of solutions
Leveraging TM Forum Solution Frameworks (NGOSS) for business transformation at medium and small providers

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Revenue Management & Profitability Summit
Hot topics include:

Implementing a centralised fraud and revenue assurance strategy across a major communications service provider
Preventive Revenue Assurance: Putting the TM Forum standards and best practices into action
Turning Billing from a Cost Center into a Profit Center
Billing Services from the Cloud
Kill bill: preventing mobile bill shock and personalizing services

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Excellent Customer Experience Summit
Hot topics include:

Achieving double digit growth and high ARPU through customer insight
How to integrate fixed and mobile BSS into a convergent solution and offering using TM Forum's Information Framework (SID) and Business Process Framework (eTOM).
Enabling change through transformation strategies to drive customer experience
Utilising business intelligence to create loyalty
Preventing Churn through Customer Loyalty & Feedback

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Training sessions will take place on Sunday, May 16^th, Monday, May 17^th and Thursday, May 20^th.

Click on the course titles to open a detailed description of each in a new window. Or visit the full Management World 2010 training page.

Management World 2010 Training Courses
	Frameworx Training				Service Management Training	Charging Training
Sunday 9am-5pm	Frameworx (NGOSS) Distilled	Business Process Framework (eTOM) Distilled	Information Framework (SID) Distilled			Next Generation Billing & Charging Overview
Monday 9am-5pm	Business Process Framework (eTOM) Distilled	Business Process Framework (eTOM) Implementer's Workshop	Information Framework (SID) Modeler's Workshop	Information Framework (SID) Distilled	SDF Overview	Revenue Assurance Overview
Thursday 9am-5pm	Information Framework (SID) Distilled	OSS Design Patterns	Using the Information Framework (SID) for Application Integration	Realising ITIL using the Business Process Framework (eTOM)

Course levels

Introductory courses					Intermediate courses
These are broadly based courses that provide the delegate with an overview of a technology or topic. The attendee will leave the course with a good understanding of the area and its relevance to their business.					While there are no subject matter knowledge pre-requisites for most introductory courses, Intermediate courses assume that the attendee is broadly familiar with the topic and is now seeking ideas for deployment within their organization. They present a finer level of detail than found in the introductory courses.

7 Zones
15 Catalyst Projects
16 TM Forum Programs
2 Theaters
1 Forumville

TM Forum comes to life in Forumville. Best Practices and Standards are on display solving real world problems and experts are on hand to help you understand how your company, and you personally, can benefit from using TM Forum standards, as well as making contributions about your experiences back in to the industry. Forumville’s Seven Key Themes focus on key areas for customers, services and networks – all driving towards optimizing business performance:

Business Transformation
Revenue Management & mCommerce
Technology & Operations
Customer Experience/Business Intelligence

Cloud Services
Digital Media
Defense

Forumville: Your Destination for Innovative Business and Technology Solutions
Forumville at Management World 2010 was been a hotbed of technology and business innovation and real-world demonstrations.
Read more

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Collaboration TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Digital Services Initiative - See what it's all about Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Outstanding Contributors Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Big Data – IPDR Cable Cloud Catalyst Demonstrations Defense eHealth Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Smart Grid Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community Big Data – IPDR BtoB Business Process Framework Extensions Business Enablement Business Metrics & Scorecard and Frameworx Metrics Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Smart Grid Spectrum Management Wholesale Cost Management Workforce Management


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