 17 - 19 May 2010
The invitation-only Executive Program at TM Forum’s Management World offers the perfect environment for senior executives to network, exchange ideas and gain inspiration from provocative debates.
This year’s Executive Program will include exclusive access to a VIP cocktail reception on Monday May 17, followed by reserved seating at the Keynote Perspectives for the morning of Tuesday May 18. In addition to an extensive conference agenda, participants will have access to a choice of four private roundtable sessions, offering interactive discussion of cutting-edge strategic issues facing the technology, media and telecommunications industry.
Each roundtable debate will feature expert commentary and leadership from hand-picked ‘provocateurs’:
Roundtables:
Realizing Cloud Services (Tuesday, 18 May, 2.00pm)
Sponsored by:
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The potential for cloud-based services continues to grip the imagination of the industry, even if enterprise-level deployments lag behind the hype. In order to cross the chasm from early adoption to mainstream market, several issues must be addressed and barriers to success removed. This roundtable will consider: - The potential for Cloud: Who will make the money?
- Overcoming security, governance and transparency concerns;
- The role and opportunity for the communications industry;
Chair:
 Stephen Ward, Partner, Technology, Media & Telecom Industry,
Deloitte Consulting
| Provocateurs:
 Elay Cohen, Vice
President, Global Sales Productivity, Salesforce.com |
 Sean Kelley, Global CIO – Deutsche Asset Management –
Global Technology & Operations, Deutsche Bank
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Future Shock (Tuesday, 18 May, 2.00pm) Sponsored by:
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The future promises a trillion networked devices, ubiquitous high-speed broadband and seamless integration of multi-play services. But what does the extended digital value chain need to do to succeed in this future? This roundtable discussion will explore:
- Why service providers need to change their culture if they are to embrace future opportunities
- What future business models could look like, and how to choose where you want to play in the extended value chain
- Fine tuning your business to make money through new cooperation and partnerships.
Chair:
 Patrick Parodi, Managing Director EMEA, Exicon
| Provocateurs:
 Gerd Leonhard, Media, Technology & Communications Futurist |
 Eden Zoller, Principal Analyst, Consumer Practice, Ovum
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Managing the Customer Experience (Wednesday, 19 May, 9.00am)
Sponsored by:
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In a world of ever-increasing demand for digital services, customer experience is quickly becoming a core differentiator for service providers seeking to drive customer loyalty and ensure the success of new services. This roundtable will look at:
- How can the extended digital value chain meet customer expectations and drive loyalty?
- How are service providers and the extended value chain addressing the management of the customer experience?
- What has changed over the past 3 years and what can be learned from new entrants and other industries?
Chair:
 Rob Rich,
Industry Research Consultant,
TM Forum
| Provocateur:
 Mr Walid Irshaid,
Group CEO,
PTCL |
Managing and Monetizing the 4G Environment (Wednesday, 19 May, 2.00pm)
4G opens up many new revenue opportunities for mobile operators, but how can they avoid inevitable market pressures for ‘all you can eat’ data bundles and spiralling network capacity costs? This roundtable debate will explore:
- How operators can move from just providing the connectivity, to unlocking long-term revenue opportunities linked to content and personalization;
- The impact of 4G and multi-partner value chains on systems and software;
Chair:
 Chris Nicoll, Distinguished Research Fellow, 4G & Communications Strategies, Yankee Group
| Provocateur:
 John Aalbers,
Chief Executive Officer,
Volubill | Types of companies you'll meet that have participated in previous TM Forum Executive Programs: For further information please email: Suzy Mayhew. . |
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| VIP Welcome Reception |  Date: Monday 17th May from 19:00 – 21:30
Location: Villa Massena
This modern museum, houses collections over 1800 sq m on 3 levels and in 23 rooms... Read more
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| Conference Agenda | | View the full conference agenda which includes: 6x Conference Summits; A Day in the Cloud's Spotlight and a Defense Spotlight | | |
You may also be interested in:
Executive Appointment Service | | The Executive Appointment Service (EAS) is an exclusive, invitation-only program aimed at knowledge exchange and information sharing between Suppliers and Service Provider executives from all over the world. The service provides an opportunity to schedule private one-to-one meetings throughout the event. Please contact Scott Hathaway to qualify |
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